Jumpstart Your Predictive Intelligence

  • Release version: Xanadu
  • Updated August 1, 2024
  • 2 minutes to read
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    Summary of Jumpstart Your Predictive Intelligence

    Jumpstart Your Predictive Intelligence (PI) Accelerator is designed for Impact customers, showcasing the capabilities of Predictive Intelligence and the clustering framework. It provides insights into machine learning (ML) capabilities, benefits, and outcomes, alongside an overview of the four PI frameworks, including a demonstration of Clustering. The Accelerator also highlights use cases, configuration guidance, and resources to help customers achieve their automation goals.

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    Key Features

    • Session Preparation: Customers need to provision a temporary instance and activate Predictive Intelligence capabilities.
    • Coaching Sessions:
      • Session #1 (90 minutes): Overview of Predictive Intelligence, frameworks (Classification, Clustering, Similarity, Regression), Clustering demonstration, configuration insights, monitoring results, and next steps.
      • Session #2 (Optional, 60 minutes): Q&A related to Predictive Intelligence upon customer request.
    • Customer Resources:
      • Platform Owner: Oversees the ServiceNow platform and ensures alignment with business strategy.
      • System Administrator(s): Maintains platform stability and manages application support.
      • Developer(s): Writes code for the ServiceNow platform.
      • Trusted Service Partners: Participate in coaching sessions to understand best practices.

    Key Outcomes

    Upon completion, customers can expect a comprehensive understanding of Predictive Intelligence capabilities, practical demonstrations of clustering, and actionable insights for implementation. Notably, this Accelerator is not available in certain restricted environments or for self-hosted customers. Additionally, ServiceNow does not implement recommendations on customers' production instances.

    The Jumpstart Your Predictive Intelligence (PI) Accelerator provides a demonstration of the possibilities and capabilities of Predictive Intelligence and the clustering framework.

    Overview

    Jumpstart Your Predictive Intelligence provides Impact customers with an overview of Predictive Intelligence machine learning (ML) capabilities, benefits, and outcomes. An overview of the four PI frameworks with an applied demonstration of Clustering is offered. Additionally, specific use cases, a configuration overview, and key resources to enable customers to reach their automation goals are highlighted.

    For related information, see Predictive Intelligence or Configuring advanced settings for your ML solutions for more information on Clustering parameters.

    Note:
    This Accelerator is available for Impact Advanced and Total packages.

    Offered pursuant to the applicable ServiceNow Impact Package and Accelerator descriptions available at https://www.servicenow.com/legal/servicenow-impact.html.

    What You Get

    Session Preparation
    • Provision a temporary instance 
    • Activate and configure Predictive Intelligence capabilities
    ​
    Customer Coaching Session #1 (Up to 90 minutes)
    Includes the following:
    • Predictive Intelligence capabilities, benefits, and outcomes
    • Overview of PI frameworks:
      • Classification
      • Clustering
      • Similarity
      • Regression
    • Demonstration of the Clustering framework with specific use cases
    • Configuration demonstration
    • Discussion on how to train, test, and monitor results
    • Interpretation of results and identification of next steps
    Customer Coaching Session #2 (Optional upon Customer request - up to 60 minutes)
    Opportunity for Q&A related to Predictive Intelligence

    Requested Customer Resources

    Table 1. Customer resource and responsibilities
    Customer Resource Responsibilities
    Platform Owner (Required)

    Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform.
    System Administrator(s) (Required) Maintains the stability and usability of the ServiceNow platform by performing application maintenance, managing support for cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features.
    Developer(s) (Recommended)

    Writes code for the ServiceNow platform.
    Trusted Service Partners (Recommended) Attends ServiceNow Impact Accelerator coaching session(s) to understand leading practices and potentially support customer going forward.

    Requested Information

    Please refer to the applicable Impact Accelerator Description available at https://www.servicenow.com/legal/servicenow-impact.html

    Exceptions

    This Impact Accelerator in its entirety or portions of the Impact Accelerator Activities may not be available to customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, to self-hosted customers, or in other restricted environments, or to managed service providers (except for their internal use).

    ServiceNow is not responsible for implementing Predictive Intelligence recommendations on Customer’s sub-production or production instances.