HRSD Maturity Assessment

This accelerator assesses your current HR Service Delivery (HRSD) processes and functional maturity within ServiceNow, providing targeted recommendations on next steps to unlock additional value from the platform.

Accelerator Overview

The HRSD Maturity Assessment provides Impact customers with prescriptive recommendations based on a structured assessment conducted by key stakeholders within the customer's business.  By offering customers a snapshot of their current process maturity and targeted next-step recommendations, this accelerator helps maximize the value of their ServiceNow investment.

This accelerator is designed to address the following HRSD capabilities:

• Case and Knowledge
• Employee Center and Portal
• Life cycle Events/Onboarding/Journeys
• Employee Document Management
• HCM Integrations
• Specific store features, such as Manager Hub

注:

This Accelerator is available for Impact Guided+ (Strategic Value add-on), Advanced and Total Packages.

What you get

Maturity Assessment Kickoff Session (up to 1.5 hours)

• Set expectations on the process and depth of deliverable
• Communicate expectations for customer participation
• Request data and any other inputs

Maturity Assessment Questionnaire

Your assessment participants will each be asked to independently fill out a prebuilt HRSD Maturity Assessment Questionnaire that asks them to grade targeted statements to assess gaps and opportunities with your HRSD deployment.

Questionnaire Results Analysis (time as needed determined by the Impact Squad) 

The Impact Squad performs the following: 

• Reviews and analyzes the questionnaire scores
• Compiles tailored recommendations and leading practices
• Provides guidance that will help you understand how to best maximize your HRSD investment

HSRD Maturity Assessment report

The assessment report is compiled from the responses to the questionnaire and includes the following:

• Maturity score
• The top five recommendations of unadopted product features in the standard NowCreate crawl/walk/run model
• Content, accelerators, and next steps where applicable
• A complete list of recommendations observed

Customer read-out session (up to 1.5 hours)

• Deliver HRSD Maturity Assessment report
• Review HRSD Maturity Assessment report
  • Present the assessment results
  • Discuss targeted recommendations
  • Provide a suggested plan and resources to help you decide which recommendations to implement

Follow-up customer session (optional on Customer request– up to 1 hour)

• Review Customer progress
• Identify additional resources to achieve Customer goals
• Provide additional guidance on leading practices

Requested customer resources

One or more customer resources are requested. The specific number of resources provided is Accelerator and customer specific.

表 : 1. Customer resource and responsibilities

Customer Resource	Responsibilities	Required	Recommended
Main Customer Contact, PMO	This individual is the primary contact for the duration of the engagement and carries out the following responsibilities: Gathers and shares the list of assessment participants Ensures completion of the assessment by participants Provides sponsorship for outputs based on the recommendations	✓
Participants	These are the people within your organization that will be completing the assessment. Their responsibilities are: Complete the assessment by the agreed deadline Raise any questions or concerns as soon as possible	✓
Process Owner	Owns the process being accessed	✓

Requested Information / Access

We request that the HRSD Maturity questionnaire is completed by the customer virtually a minimum of two weeks prior to the customer readout session.

Exclusions

• This Impact Accelerator does not include a technical review of HRSD.

• Assessment of other EWF capabilities beyond HRSD is not included.

• ServiceNow is not responsible for implementing the recommendations made based on the HR Service Delivery Maturity Assessment.