Capabilities maps

See the applications, or capabilities, at your disposal for achieving your objectives.

Capabilities maps enable customers transparency and clarity into your ServiceNow platform with a comprehensive list of the products and capabilities that you have purchased. Descriptions of those capabilities are provided and can be drilled down to explore additional information about them.

You obtain separate capabilities maps for each instance, as when more than one instance is present, a capability map is generated for each one.

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If a stakeholder group has been enabled, the capabilities map only displays those instances that are associated with a stakeholder group. In case there’s an instance that isn't displayed in the capabilities map, confirm it’s associated with a stakeholder group. See Group Views for more information on stakeholder groups.

Capabilities maps are available in Impact Delivery Instance and Impact store from the Product Adoption menu. Capabilities maps provide a reference point into your entitled applications.

If you have more than one instance, select an instance from the drop-down selection menu. The summary information displayed references the selected instance.

On the capabilities maps, see the entire list of applications and a summary of the capabilities based on the filters that you select. When you change the filter options, the data displayed in the map updates accordingly.

The Capability details page displays information for a capability including description, relevant product adoption guidance, and it's alignment to objectives. You can use the About section to view detailed capability information to support informed decisions and Related accelerators to find relevant tools to help you implement and the capability. For more information, see Capability Details Page.