Review SAM artifacts

The Data Collection app contains a pre-build data metric structure for the ServiceNow Performance/Platform Analytics application.

Performance/Platform analytics

The content pack comes with the following artifact types. For configuring the process, Group Type is the group classification for the User Administration - Groups.

表 : 1. Performance/Platform Analytics artifact types

Artifact type	Description
Indicator Source	Captures the basic data sets and commits them to the working memory of the platform to provide the foundation for the calculations. This is also called a data cube.
Automated Indicator	Basic calculation definition on the indicator source data set, potentially with additional filter conditions that you apply before making the calculation.
Manual Indicator	Metric for which there is no data set within the platform. Requires you to manually add a data point.
Formula Indicator	A more comprehensive calculation, such as % and ratio calculations that require multiple automated indicator data points for the calculation.
Data Collection Jobs	Schedule on which the automated data collection will run.
Widgets	Configuration for the UI visualization of an indicator.
Dashboard	Display of a collection of widgets on a pane. This dashboard contains two tabs. One tab contains widgets showing quarterly values, and the other contains widgets showing monthly values.

Artifacts by type

The app contains the following artifacts for each of the above-specified artifact types.

注:

The frequencies of all applicable indicators and indicator sources have been changed from quarterly to monthly. If this is not the first time using this content pack, you should run a baseline historical job (data collection job) to capture applicable historical data. The historical data will be visualized in a future enhancement of the dashboard.

表 : 2. Artifacts by type

Artifact type	Name
Formula	% new hires with all SW provisioned by day 1
Automated	Impact VM - # of New Hire catalog Item Requests Completed by 1st day
Automated	Impact VM - Total Number of New Hires
Formula	Avg. time to close a SW request (hrs)
Automated	Impact VM - Total # of completed sw requests
Automated	Impact VM - Total 'business duration' of completed sw requests
Formula	Impact VM - % of SaaS licenses unused / underutilized (per publisher)
Formula	Impact VM - unused / underutilized software licenses
Automated	Impact VM - Total # of used software licenses
Automated	Impact VM - Total # of software licenses
Formula	Impact VM - % of on-prem SW license unused / underutilized (per publisher)
Formula	Impact VM - % of SW that is centrally managed
Manual	Impact VM - Total # of software
Automated	Impact VM - # of managed software
Formula	Impact VM - # of employees : # of SAM FTEs
Automated	Impact VM - Total # of employees
Automated	Impact VM - # of SAM FTEs
Manual	Impact VM - Avg. time to respond to an audit (hrs)
Manual	Impact VM - Legacy SAM systems monthly run-rate
Formula	Impact VM - SW audit financial settlements as a % of SW spend
Automated	Impact VM - Current Subscription Spend
Automated	Impact VM - True-up Cost
Manual	Impact VM - # of material security breaches due to vulnerable SW
Automated	Impact VM - # of unplanned outages from SW issues
Data Collection Job	Impact VM - Monthly Data Collection
Widget	# of employees : # of SAM FTEs - monthly
Widget	# of material security breaches due to vulnerable SW - monthly
Widget	# of unplanned outages from SW issues - monthly
Widget	% new hires with all SW provisioned by day 1 - monthly
Widget	% of on-prem SW license unused / underutilized (per publisher) - monthly
Widget	% of SaaS licenses unused / underutilized (per publisher) - monthly
Widget	% of SW that is centrally managed - monthly
Widget	Avg. time to close a SW request (hrs) - monthly
Widget	Avg. time to respond to an audit (hrs) - monthly
Widget	Legacy SAM systems monthly run-rate
Widget	SW audit financial settlements as a % of SW spend - monthly
Dashboard	Impact VM - SAM