TuneUp Your Employee Center

The TuneUp Your Employee Center Accelerator provides guidance on maintaining and governing your ServiceNow Employee Center health to optimize value.

Accelerator overview

TuneUp Your Employee Center provides Impact customers with an assessment of their current Employee Center implementation. Through careful analysis, we offer valuable insights and recommendations to enhance the health of their implementation while providing an opportunity to understand untapped value where enhanced capabilities are not yet deployed. Additionally, this Accelerator equips our customers with essential ServiceNow resources and leading practices guides on how to best increase adoption and usage of Employee Center.

For additional information, see Employee Center.

This feature is available for packages such as Impact Advanced and Impact Total along with the Impact Guided package and Strategic Value or Platform Governance, as add-on.

Offered pursuant to the applicable ServiceNow Impact Package and Accelerator descriptions available at https://www.servicenow.com/legal/servicenow-impact.html.

What you get

Session preparation

• Provision a temporary instance
• Run HealthScan

Customer coaching session #1 (up to 90 minutes)

Includes the following:

• Overview of advanced Employee Center capabilities
• HealthScan findings review
• Key maintenance activities discussion
• Key resources and guides on leading practices
• 30 days access to the temporary instance

Customer coaching session #2 (optional upon customer request, up to 60 minutes)

Opportunity for Q&A related to Employee Center

Requested customer resources

One or more customer resource is requested. The specific number of resources provided is Accelerator and customer specific.

表 : 1. Customer resource and responsibilities

Customer resource	Responsibilities	Required	Optional
Platform Owner	Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform.	✓
System Administrators	Maintains the stability and usability of the ServiceNow platform by performing application maintenance, managing support for cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features.	✓
UX and OCM Experts	Primary stakeholders for user experience and organizational change management.		✓
Developers	Writes code for the ServiceNow platform.		✓
Other Customer Roles	Other Customer Roles		✓
Trusted Service Partners	Attends ServiceNow Impact Accelerator coaching session(s) to understand leading practices and potentially support customer going forward.		✓

Requested information / access

Refer to the applicable Impact Accelerator description available at https://www.servicenow.com/legal/servicenow-impact.html

Exclusions

This Impact Accelerator in its entirety or portions of the Impact Accelerator activities may not be available to customers in certain restricted environments, to self-hosted customers, or to managed service providers with domain separated instances.

ServiceNow resources are not responsible for implementing recommendations on Customer’s sub-production or production instances.