Plugins installed with Manufacturing Commercial Operations

With the ServiceNow® Manufacturing Commercial Operations main plugin, you can install all the dependent plugins that a customer is entitled to with Manufacturing Commercial Operations.

Install the Manufacturing Commercial Operations applications in the following order. All required supporting components are included and install automatically with each application.

Table 1. Manufacturing Commercial Operations Plugins

Feature	Plugins	Description
Warranty Claims	Manufacturing labor common [sn_labr_cmn]	Manage all the entities related to labor management within MCO.
Manufacturing Common	Manufacturing Core [sn_mfg_cmn]	Manage and maintain common components for MCO.
Manufacturing Dealer Common	Manufacturing dealer management [sn_dealer_mgmt]	Manage all the entities related to dealer management within MCO.
Claim Common	Common Claim [sn_claim_cmn]	Manage all entities related to Base Claims within MCO.
Anomaly Detection Rule	Anomaly Detection Rule [sn_anomaly-detection]	Automatically flags suspicious warranty claims before they are approved and reimbursed by identifying duplicate submissions, mismatched parts, reused images, and unusual claim patterns.
Manufacturing Repair Claim Management	Manufacturing repair claim management [sn_repr_claim_mgmt]	Manage all the entities and flows related to Repair Claims within MCO.
Manufacturing Repair Claim Management Advanced	Manufacturing repair claim management advanced [sn_rep_clm_mgt_adv]	Provides playbook experience and manage workflows and all major functionalities related to Repair Claims within MCO.
Manufacturing Recall Claim Management	Manufacturing recall claim management [sn_rcl_claim_mgmt]	Manage all entities and flows related to Recall Campaigns and Claims within MCO.
Manufacturing Sales Promotion Management	Sales promotion management [sn_sales_prm_mgmt]	Manage all the entities and flows related to sales promotion within MCO.
Manufacturing Sales Promotion Management Advanced	Sales promotion claim management advanced [sn_sls_prm_clm_adv]	Provides playbook experience and manages workflows and all major functionalities related to Sales Promotion Claims within MCO.
Integrations for Manufacturing Commercial Operations	Integrations for Manufacturing Commercial Operations [app_mco_integrations]	Provides integration functionality for all features.
Manufacturing Quality Management	Manufacturing Quality Management [sn_mfg_qm]	Helps to identify product issues, create quality investigations to perform root cause analysis, and implement corrective and preventive actions (CAPA) to resolve issues and prevent recurrence.
Remediation Core	Remediation Core [sn_rm_core]	Enables organizations to systematically identify root causes, plan and execute remediation actions, and track the cost of poor quality (CoPQ) to enhance improved accountability, efficiency, and continuous improvement.
Manufacturing Gen AI	Now Assist for Manufacturing Commercial Operations (MCO) [sn_mfg_gen_ai]	Now Assist for Manufacturing Commercial Operations (MCO) brings ServiceNow's agentic AI capabilities to purpose-built manufacturing workflows.