Sales promotion claim management

Australia Manufacturing
Release
australia
ft:locale
en-US
ft:publication_title
Australia Manufacturing
ft:clusterId
mftg
bundleId
mftg
workflow
Customer and Industry
  • Manufacturing Commercial Operations
  • Explore
  • MCO core
  • Sales promotion
  • Sales promotion campaign use case
  • Claim submission use case
  • Recall campaign
  • Recall campaign use case
  • Claim submission use case
  • Repair claim
  • Claim submission use case
  • Review and approval use case
  • Pre-authorization
  • Quality management
  • Product non-conformance use case
  • Product quality investigation use case
  • Extended capabilities
  • MCO landing page
  • Dealer landing page
  • Configure
  • Install
  • Plugins
  • Assign roles
  • Granular roles and entities
  • Initial setup
  • Product model
  • Configure install base items
  • Assets
  • Set up MCO
  • Create labor code
  • Modify product model
  • View assets
  • Set up Dealer
  • Create channel partner
  • Create internal business location
  • Create dealer
  • Set up Sales promotion
  • Create promotion type
  • Create promotion questionnaire
  • Create an MCO input attribute
  • Create a checklist template
  • MCO core implementation
  • Sales promotion
  • Recall campaign
  • Repair claim
  • Quality implementation
  • Configure dealer portal
  • Integrate
  • DMS integration
  • Set up inbound DMS integration
  • Set up outbound DMS integration
  • Dealer and OEM support STAR API use case
  • Dealer and OEM support custom API use case
  • FSM integration
  • Integrate with FSM
  • Use
  • Dealer portal
  • Look up by serial number
  • Pre-authorization request
  • Submit a pre-authorization request
  • Repair claim for the dealer
  • Submit a repair claim for warranty
  • Sales promotion for the dealer
  • Submit a sales promotion claim
  • Upload a bulk sales promotion claim
  • Quality issue management for the dealer
  • Report an issue
  • MCO workspace
  • Repair claim
  • Create a repair claim using playbook
  • Create a repair claim manually
  • View a repair claim case
  • Reviewing and approving repair claims
  • Recall management
  • Create a campaign
  • Importing impacted assets
  • Campaign tasks
  • Corrective actions
  • Corrective action charges
  • Generate a part requirement
  • Create a parts availability
  • Create an impacted asset
  • Recall a campaign phase
  • Assign an impacted asset
  • Adding a phase task
  • Adding a sub-phase
  • Assign or unassign impacted assets
  • Phases and sub-phases
  • Create a phase part allocation
  • View a campaign
  • Create My campaign phases
  • Merge two or more phases
  • Sales promotion
  • Working with sales promotion
  • Create a sales promotion claim using playbook
  • Sales promotion management
  • My promotions
  • Create a checklist template
  • Create an applicable product
  • Create a visibility criteria
  • Create a sales promotion claim case
  • View all promotions
  • Sales promotion claim management
  • Create a sales promotion claim case
  • View sales promotion claim cases
  • Reviewing and approving the sales promotion claims
  • Approve all claims
  • Reject a claims
  • Partially approve a claims
  • Pre-authorization requests
  • Create a pre-authorization request
  • Pre-authorization request
  • Product non-conformance
  • Create a product non-conformance case using playbook
  • Product non-conformance without playbook
  • Create a product non-conformance case
  • Create a root cause analysis
  • Associating a task cause
  • Create a correction action
  • Create a CoPQ expense line
  • Impacted asset action
  • Create a containment action
  • Create a work order
  • Task SLA
  • Create a parent-child relationship
  • View a product non-conformance
  • Product quality investigation
  • Create a product quality investigation
  • Related list for quality issues
  • Create a product quality investigation
  • Create a stakeholder
  • Create a corrective action
  • Create a preventive action
  • Remediation action plans
  • Create a remediation action plan
  • Related list for remediation action plan
  • Create a CoPQ financial request
  • Create a CoPQ planned line charge
  • Cause action plans
  • Reference
  • Components installed
  • Additional plugins
  • Data model
  • Dealer data model
  • Dealer tables
  • Sales promotion campaign data model
  • Sales Promotion Campaign Claim tables
  • Repair claims data model
  • Repair claims tables
  • Recall campaign data model
  • Recall campaign tables
  • Quality issue management data model
  • Quality issue management tables
  • MCO Integration APIs
  • Warranty Claims SOAP API
  • Repair form
  • Campaign tasks form
  • Channel partner form
  • Corrective action form
  • Corrective action charges form
  • Claim details form
  • Install based item form
  • Internal business location form
  • MCO input attributes form
  • Phase task form
  • Recall campaign form
  • Recall campaign phase form
  • Repair claim form
  • Pre-authorization form
  • Pre-authorization job details form
  • Sales promotion form
  • All promotion form
  • My promotions form
  • Sales promotion bulk upload form
  • Quality issue management form
  • Cause action plan form
  • Containment action form
  • CoPQ expense line form
  • CoPQ financial requests form
  • CoPQ planned line charge form
  • Corrective action form for PQI
  • Correction actions form
  • Part requirement form
  • Preventive action form
  • Report a product non-conformance
  • Product details form
  • Product non-conformance case task form
  • Product quality investigation form
  • Product quality investigation task form
  • Remediation action plan form
  • Root cause analysis task form
  • Stakeholder form
  • Work order form
  • General form
  • Effectiveness form
  • Discuss form
  • Notes form
  • Resolution information form
  • Domain separation
  • ServiceNow Otto for MCO
  • Use agentic workflows
  • Execute recall campaigns faster agentic workflow
  • Use generative AI
  • Create recall corrective actions
  • Plan and execute recall campaign phases and sub-phases
  • Reporting an issue
  • Summarize fraudulent claim detection

Sales promotion claim management

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • A sales promotion claim case tracks a promotional claim from creation through approval.

    Tasks Description
    Create a sales promotion claim case Create a sales promotion claim case.
    View sales promotion claim cases View all the sales promotion claim cases.
    Approve all claims Approve a sales promotion claim case.
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