Plugins installed with Manufacturing Commercial Operations

Release version: Australia

Updated March 12, 2026

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Summary of Plugins installed with Manufacturing Commercial Operations

The ServiceNow Manufacturing Commercial Operations (MCO) main plugin enables customers to install all entitled dependent plugins for comprehensive manufacturing operations management. The plugins must be installed in a specific order to ensure all required components and dependencies are included and activated automatically.

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Key Features

Warranty Claims Management: Includes plugins for managing labor-related entities and warranty claims workflows.
Manufacturing Common Components: Provides shared core functionalities and common components essential for MCO applications.
Dealer Management: Manages dealer-related entities and processes within manufacturing operations.
Claim Management: Covers base claims, repair claims (standard and advanced with playbook workflows), and recall claim management.
Anomaly Detection Rule: Automatically detects suspicious warranty claims by identifying duplicates, mismatches, reused images, and unusual patterns to prevent improper approvals and reimbursements.
Sales Promotion Management: Supports management of sales promotions and advanced claim workflows with playbook experiences.
Integrations: Provides integration functionalities across all MCO features for seamless data exchange and process automation.
Manufacturing Quality Management: Facilitates product issue identification, quality investigations, root cause analysis, and corrective/preventive actions (CAPA) to improve product quality.
Remediation Core: Enables root cause identification, remediation planning and execution, and tracking of cost of poor quality (CoPQ) to drive accountability and continuous improvement.
Manufacturing Gen AI Now Assist: Introduces ServiceNow’s agentic AI capabilities tailored for manufacturing workflows to enhance automation and decision-making.

Extended Setup

Additional configurations are available to activate Customer Service Management (CSM) and Order to Cash operations capabilities:

Customer Service Management: Automatically installed with MCO, allowing creation of internal organizations, staff member assignments, and responsibility management tailored to manufacturing needs.
Order Management: Supports configuration of product offerings, catalogs, and pricing management integrated with manufacturing operations.

Practical Benefits for ServiceNow Customers

Streamlines installation and activation of all manufacturing-related plugins with proper dependencies handled automatically.
Enhances warranty, repair, recall, and sales promotion claim processes with advanced workflow and anomaly detection capabilities.
Improves product quality management through integrated investigations and corrective action tools.
Enables root cause remediation and cost tracking for quality issues, supporting operational efficiency and continuous improvement.
Leverages AI-driven assistance to optimize manufacturing workflows.
Supports extended service and order management functions critical to manufacturing commercial operations.

With the ServiceNow® Manufacturing Commercial Operations main plugin, you can install all the dependent plugins that a customer is entitled to with Manufacturing Commercial Operations.

Install the Manufacturing Commercial Operations applications in the following order. All required supporting components are included and install automatically with each application.

Table 1. Manufacturing Commercial Operations Plugins
Feature	Plugins	Description
Warranty Claims	Manufacturing labor common [sn_labr_cmn]	Manage all the entities related to labor management within MCO.
Manufacturing Common	Manufacturing Core [sn_mfg_cmn]	Manage and maintain common components for MCO.
Manufacturing Dealer Common	Manufacturing dealer management [sn_dealer_mgmt]	Manage all the entities related to dealer management within MCO.
Claim Common	Common Claim [sn_claim_cmn]	Manage all entities related to Base Claims within MCO.
Anomaly Detection Rule	Anomaly Detection Rule [sn_anomaly-detection]	Automatically flags suspicious warranty claims before they are approved and reimbursed by identifying duplicate submissions, mismatched parts, reused images, and unusual claim patterns.
Manufacturing Repair Claim Management	Manufacturing repair claim management [sn_repr_claim_mgmt]	Manage all the entities and flows related to Repair Claims within MCO.
Manufacturing Repair Claim Management Advanced	Manufacturing repair claim management advanced [sn_rep_clm_mgt_adv]	Provides playbook experience and manage workflows and all major functionalities related to Repair Claims within MCO.
Manufacturing Recall Claim Management	Manufacturing recall claim management [sn_rcl_claim_mgmt]	Manage all entities and flows related to Recall Campaigns and Claims within MCO.
Manufacturing Sales Promotion Management	Sales promotion management [sn_sales_prm_mgmt]	Manage all the entities and flows related to sales promotion within MCO.
Manufacturing Sales Promotion Management Advanced	Sales promotion claim management advanced [sn_sls_prm_clm_adv]	Provides playbook experience and manages workflows and all major functionalities related to Sales Promotion Claims within MCO.
Integrations for Manufacturing Commercial Operations	Integrations for Manufacturing Commercial Operations [sn_mco_integ]	Provides integration functionality for all features.
Manufacturing Quality Management	Manufacturing Quality Management [sn_mfg_qm]	Helps to identify product issues, create quality investigations to perform root cause analysis, and implement corrective and preventive actions (CAPA) to resolve issues and prevent recurrence.
Remediation Core	Remediation Core [sn_rm_core]	Enables organizations to systematically identify root causes, plan and execute remediation actions, and track the cost of poor quality (CoPQ) to enhance improved accountability, efficiency, and continuous improvement.
Manufacturing Gen AI	Now Assist for Manufacturing Commercial Operations (MCO) [sn_mfg_gen_ai]	Now Assist for Manufacturing Commercial Operations (MCO) brings ServiceNow's agentic AI capabilities to purpose-built manufacturing workflows.

Extended setup

You can setup the additional configurations to active Customer Service Management and Order to cash operations capabilities.


Applications	Tasks	Description
Customer Service Management	Create an internal organization Add staff members to an internal organization Assign responsibilities	Customer Service Management capabilities for Manufacturing Commercial Operations are automatically installed with the MCO plugins.
Order Management	Configuring Order Management Configuring product offerings and catalogs Configuring product pricing with Pricing Management application	Order Management capabilities for Manufacturing Commercial Operations are automatically installed with MCO plugins.