View a product non-conformance

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Review submitted product non-conformance cases to track their status and resolution.

    Before you begin

    Role required: Quality Issue Management Admin or product non-conformance submitter (sn_mfg_qm.product_non_conformance_submitter)

    Procedure

    1. Navigate to Workspaces > CSM/FSM Configurable Workspace > List > Product Non Conformance Case.
    2. Select a list of cases to view.
      • My Cases: Cases assigned to you.
      • All: Cases that belong to your business location.
      • Open: All the open cases.
      • Unassigned: Unassigned cases that you can assign to an available agent.