Quality issue management
Quality issue management (QIM) application enables manufacturers to capture, track, and resolve non-conformance and quality investigations using structured, end-to-end workflows.
The Quality Issue Management consists of two integrated applications that work together to support your quality management needs:
Manufacturing quality management
Manufacturing quality management enables teams to track and resolve Non-Conformances (NCs) and Quality Issues (QIs) across products, assets, and operations by capturing problems, coordinating investigations, and fostering stakeholder collaboration.
The Product non-conformance (PNC) workspace provides a streamlined mechanism to capture and address deviations when they occur.
The PNC workspace supports:
- Review and Route: Assign issues to the appropriate stakeholders.
- Correction Actions: Implement measures to resolve non-conformance.
- Containment Actions: Avoid further impact while corrective actions are in progress.
- Closure Reporting: Document resolution and formally close the issue.
Product quality investigation (PQI) is an organized method used to find, examine, and address problems with a product or service. Problems include defects, non-conformance, or customer complaints. QI needs comprehensive investigation with multiple stakeholders.
The PQI workspace supports:
- Root Cause Analysis: Identify the underlying causes of defects.
- Long-Term Resolution: Implement corrective and preventive actions.
- Continuous Improvement: Enhance processes to avoid recurrence.
Remediation core
The Remediation core enables organizations to identify root causes and implement structured remediation plans for both operations and finances. It supports quick fixes and long-term solutions to resolve issues efficiently and sustainably.