Work on an invoice exception

As an Accounts Payable Specialist, analyze the invoice exceptions, create exception tasks, and assign them to the relevant individuals to resolve the invoice exceptions.

Before you begin

Role required: sn_ap_apm.accounts_payable_specialist or sn_ap_apm.admin

About this task

For a description of the field values and information about the available tabs on the invoice exception form, see Invoice exception form. For details about the available tabs for an exception task, see Invoice task form tabs.

Procedure

1. Navigate to All > Accounts Payable Operations > Accounts Payable Workspace.
2. Select the list icon ().
3. Do one of the following:

   To	Do this
   View exceptions from the List page	Do one of the following: Navigate to Lists > My Work > My open invoice exceptions. Navigate to Lists > All Work > All open invoice exceptions. Select the link to the invoice exception under the Number column to open the exception and view its details.
   View exceptions from an invoice processing case	Do one of the following: Navigate to Lists > My Work > My open invoice processing cases. Navigate to Lists > All Work > All open invoice processing cases. Open an invoice processing case that contains exceptions. Note: If an invoice processing case contains exceptions, the following message is shown at the top of the case: Invoice has one or more exceptions. Resolve all issues in "Invoice exceptions" to continue processing. Select the Invoice Exceptions tab. Select the link to the invoice exception under the Number column to open the exception and view its details.

4. Either work on the invoice exception yourself or create an exception task to assign it to a user or an assignment group to resolve the invoice exception.
   For more information, see Create an exception task for an invoice exception.
   After all the invoice exception tasks are completed, the status of the invoice updates to No exceptions found. The invoice processing case remains in the Work in progress state.
5. To view all the invoice exceptions tasks and the exception tasks that are assigned to you, do the following:
   1. Navigate to All > Accounts Payable Operations > Accounts Payable Workspace.
   2. Select the list icon ().
   3. Do one of the following:
      • Navigate to Lists > My Work > My open tasks.
      • Navigate to Lists > All Work > All open tasks.

Result

The invoice exceptions are analyzed, exception tasks are created, and assigned to the relevant individuals to resolve them.

• Create an exception task for an invoice exception
  Create an exception task to assign it to a user or an assignment group to resolve the invoice exception.
• Mark an exception task as complete from Employee Center
  As a task owner, when you finish working on an assigned exception task, you can mark the task as complete from Employee Center.
• Edit a purchase for an Insufficient Funds invoice exception
  Edit a purchase to resolve invoice exceptions of type Insufficient Funds (Amount variance) and Insufficient Funds (Quantity variance).
• Resolve unverified sender source exception
  Review an unverified sender source exception in APO and resolve it by adding the sender as a supplier contact or rejecting the invoice.
• Confirm receipt of your order from Employee Center
  Confirm the receipt of the items that you've ordered so that the payment is made to the supplier.
• Bypass an invoice exception
  Bypass an invoice exception if you find that it is not applicable to the invoice.