Create a Universal Request from the Supplier Collaboration Portal

  • Release version: Yokohama
  • Updated November 18, 2025
  • 1 minute to read

    • Create a Universal Request to raise issues that do not fit into predefined case types or involve multiple departments.

    Before you begin

    Role required: sn_slm.contact

    Procedure

    1. Navigate to the Supplier Collaboration Portal home page by accessing your instance URL and adding a /supplier suffix.
      For example, https://example.com/supplier.
    2. In the search bar, enter your search query.
    3. Navigate to the Contact us for help section.
    4. Select the Request help option. Selected option to raise a Universal Request.
    5. In the Request Help form, fill in the request details.
      The Supplier field is populated automatically and is not editable.
    6. Optional: Select the Issue contains sensitive or confidential information check box.
      1. From the Select department for your issue drop-down, select a department related to your issue.
    7. Select Submit.Request Help form.

    Result

    A Universal Request is created based on the details provided in the Request Help form. For more information on the workflow, see Universal Request.