Purchase requisition line-level questions in Shopping Hub

  • Release version: Yokohama
  • Updated November 17, 2025
  • 2 minutes to read
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    Summary of Purchase requisition line-level questions in Shopping Hub

    Purchase requisition line-level questions in Shopping Hub enable procurement administrators to capture product-specific information during checkout. This capability improves data accuracy and supports flexible workflows by gathering essential details directly from shoppers at the line-item level in purchase requisitions.

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    Key Features

    • Product-specific information capture: Shoppers provide additional details for specific products, product models, or categories during checkout.
    • Mandatory questions: Configurable questions can be set as mandatory, requiring shoppers to complete them before submitting a purchase requisition.
    • Integration points: Additional information entered by shoppers appears in the Variables section of the purchase requisition line (PRL) record in the ServiceNow AI Platform and on the Details tab in the Source-to-Pay Workspace.
    • Editable by fulfillers: Fulfillers can view and update the line-level responses until the purchase order line (POL) moves to the Ordered state; the Variables section becomes editable again in the Revision state.
    • Visibility for shoppers: The additional information is accessible on the Purchase details page under My purchases in Shopping Hub.
    • Update process: Shoppers must create a case or post a message in the purchase’s activity stream to request edits to submitted additional information.

    Practical Impact for ServiceNow Customers

    By configuring line-level questions, procurement admins can reduce back-and-forth communications and enhance the accuracy of purchase requisitions. Shoppers are guided to provide all necessary product-specific information upfront during checkout, which expedites requisition processing. Fulfillers have clear visibility and control over this information, supporting efficient order fulfillment and ERP integration (noting that the Variables field must be added to the Outbound Order staging table for ERP use).

    Configuration Requirements

    • Role: Procurement Administrator (snshop.procurementadministrator)
    • Plugin: Shopping Hub (snspenduib)

    Line-level questions let procurement admins capture product-specific information during checkout, improving data accuracy and enabling flexible purchase requisition workflows.

    Key benefits

    Capture essential information during request intake to minimize back-and-forth communication between the requester, fulfiller, and supplier.

    How to configure

    Role required: sn_shop.procurement_administrator

    Plugin required: Shopping Hub (sn_spend_uib)

    For more information about creating configurable, line-level questions for shoppers, see Configure purchase requisition line-level questions in ShoppingHub.

    How it works

    Learn how shoppers can access and enter additional product information at the line level when creating or reviewing purchase requisitions.

    The additional information or questions added in the record producer for a specific product, product model, or product category appear during checkout in Shopping Hub.

    If the questions are configured as mandatory, selectingAdd to cart or Request to buy expands the Additional information section, where you must provide your responses. You can submit the purchase only after answering all mandatory purchase requisition line-level questions for the selected product.

    Figure 1. Additional Information section in Shopping Hub
    Product details page in Shopping Hub.
    Note:
    Edits to additional questions require shoppers to create a case for a fulfiller to update the responses. Shoppers can also request updates by posting a message in the purchase’s activity stream.

    If you select Add to cart or Request to buy without completing mandatory fields in the Additional Information section, a message prompts you to fill them first.

    Figure 2. Fill mandatory fields message in Additional Information section
    Message to fill in mandatory fields.
    After a purchase requisition is created for your request, the fulfiller can view the additional information in the Variables section of the purchase requisition line record in the ServiceNow AI Platform.
    Note:
    The Variables input field is not available by default in the Outbound Order [sn_spend_intg_outbound_purchase_order] staging table. To integrate with an ERP system, you must add the Variables field.
    Figure 3. Variables section of a PRL record in ServiceNow AI Platform
    Variables section of a PRL record in the ServiceNow AI Platform.
    Additionally, the fulfiller can view this information on the Details tab of the purchase requisition line record in the Source-to-Pay Workspace.
    Note:
    Fulfillers can update the response in the Variables section on the PRL record. The fulfiller can modify responses until the POL moves to the Ordered state. When the POL is in Revision state, the Variables section becomes editable again.
    Figure 4. Details tab of a PRL record in Source-to-Pay Workspace
    Details tab of a PRL record in the Source-to-Pay Workspace
    Note:
    Fulfillers can update the response in the Variables section on the PRL record’s Details tab in the Source-to-Pay Workspace. The fulfiller can modify responses until the POL moves to the Ordered state. When the POL is in Revision state, the Variables section becomes editable again.

    The additional information also appears on the Purchase details page under My purchases in Shopping Hub.

    Figure 5. Purchase details page in My purchases
    Purchase details page in My purchases