ERP source configuration for Oracle EBS

  • Release version: Yokohama
  • Updated July 31, 2025
  • 3 minutes to read
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    Summary of ERP source configuration for Oracle EBS

    This configuration guide helps ServiceNow customers integrate their Source-to-Pay (S2P) instance with Oracle E-Business Suite (EBS) ERP systems. It enables automated inbound and outbound data exchanges such as posting purchase orders, receipts, invoices, and downloading primary ERP data. The integration supports multiple Oracle EBS instances, with distinct ERP source entries and unique connection aliases for each.

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    Prerequisites

    • Assign the Importtransformer and SOAP roles to the integration user.
    • Obtain ERP integration user credentials and API details (SOAP or REST) from the ERP team.
    • If multiple ERP instances exist, configure integration separately for each instance.

    ERP Source Configuration Steps

    • Define the Oracle EBS ERP source to integrate with.
    • Create a basic authentication profile using Oracle EBS integration credentials and associate it with service maps.
    • Configure the ERP source connection details to ensure the S2P system identifies the correct ERP instance.
    • Set up service maps and subflows for key data entities including Cost Centers, Product Models, Payment Terms, Purchasing Organizations, Departments, GL Accounts, Currencies, FX Currency Rates, Invoice Payment Details, Suppliers, Plant Addresses, Legal Entities, and Invoices, enabling lookups from Oracle EBS.
    • Configure scheduled jobs to synchronize primary data updates periodically from Oracle EBS, such as for Cost Centers, with the option to extend scheduling to other integration services.
    • Load data into the Oracle EBS user-mapping table (snfcmsintgerpusermap) to map Source-to-Pay and ERP User IDs, maintaining mappings for all active procurement buyer users for requisition assignment.

    Benefits and Outcomes

    By following these steps, customers can:

    • Establish seamless integration between ServiceNow S2P and Oracle EBS ERP, supporting multiple ERP instances.
    • Automate data exchanges for procurement processes, improving accuracy and efficiency.
    • Customize service mapping logic to meet specific business requirements.
    • Ensure ongoing synchronization of primary ERP data through scheduled jobs.
    • Maintain accurate user mappings essential for procurement workflows.

    Configure your Source-to-Pay (S2P) instance to support inbound and outbound integration with your ERP system. This integration configuration enables you to automatically post purchase order, receipt, invoice, and download primary data from the ERP.

    ERP source configuration enables the implementation of specific logic to populate values pertinent to third-party ERP systems. It includes all service mappings defined between Source-to-Pay (S2P) and the third-party ERP system. In cases where multiple ERP sources exist, they’re stored as distinct ERP source entries with their corresponding service mappings.

    To meet specific requirements, you can modify the service-mapping logic by updating the relevant service element map entry within the service map record. For organizations using multiple ERP systems, an ERP Source field has been incorporated into the tables to ensure accurate identification of the respective integrated ERP system.

    The ERP source configuration for Oracle EBS enables customers to establish multiple Oracle instances. Each instance is identified by a distinct source, and the connection alias for each instance must be unique.

    Prerequisites

    Before you start the integration configuration, you must complete the following tasks.
    • Add the following roles to the Integration user:
      • Import_transformer
      • SOAP
    • Get the following details from the ERP team:
      • ERP integration user credentials.
      • SOAP or REST API details based on your ERP system and the type of web services you’re using for the integration.
    Note:
    If the application must support multiple ERP instances, configure Source-to-Pay to integrate with each ERP instance separately.

    ERP Source Configuration

    To perform the ERP Source configuration for Oracle EBS, follow these steps:
    1. Define the ERP source that you want to integrate with Oracle EBS integration.
    2. Create a basic authentication profile that can be used for web service integration with Oracle EBS.
    3. Register the Oracle EBS integration username and password to create the authentication profile and associate it to service maps.
    4. Define source configuration for ERP source. The ERP source configuration determines the ERP source to which your ERP system connects. For more information, see Define ERP source configuration for Oracle EBS.
    5. Configure service maps for the following entities:
      • Cost Centers

        Set up subflows for the source configuration to lookup cost centers from Oracle EBS.

      • Product Models

        Set up subflows for the source configuration to lookup product models from Oracle EBS.

      • Payment Terms

        Set up subflows for the source configuration to lookup payment terms from Oracle EBS.

      • Purchasing Orgs

        Set up subflows for the source configuration to lookup purchasing orgs from Oracle EBS.

      • Departments

        Set up subflows for the source configuration to lookup departments from Oracle EBS.

      • GL Accounts

        Set up subflows for the source configuration to lookup GL accounts from Oracle EBS.

      • Currencies

        Set up subflows for the source configuration to lookup currencies from Oracle EBS.

      • FX Currency Rates

        Set up subflows for the source configuration to lookup FX rates from Oracle EBS.

      • Invoice Payment Details

        Set up subflows for the source configuration to lookup invoice payment details from Oracle EBS.

      • Suppliers

        Set up subflows for the source configuration to lookup suppliers from Oracle EBS.

      • Plant Addresses

        Set up subflows for the source configuration to lookup plant addresses from Oracle EBS.

      • Legal Entities

        Set up subflows for the source configuration to lookup legal entities or company code details from Oracle EBS.

      • Invoices

        Set up subflows for the source configuration to lookup invoices from Oracle EBS.

      Figure 1. ERP Source Configuration of Oracle EBS
      ERP Source Configuration of Oracle EBS
    6. Configure a scheduled job to synchronize primary data updates from Oracle EBS.
    7. Set up the interval in the lookup Cost Center scheduled job to periodically synchronize primary data updates from the ERP, for posting services to work.
      Note:
      Similarly, you can configure schedule jobs for the other integrations services.
    8. Load data to the Oracle EBS user-mapping table.
    9. Set up Source-to-Pay and ERP User ID mapping (sn_fcms_intg_erp_user_map) for the integration to work.

      The mapping is maintained for all active users who have the procurement buyer role in ERP. These users should be used in the requisition assignment rule.

      You have configured the ERP source for Oracle EBS.