Procurement Team Performance Dashboard

  • Release version: Yokohama
  • Updated January 30, 2025
  • 3 minutes to read
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    Summary of Procurement Team Performance Dashboard

    The Procurement Team Performance Dashboard enables ServiceNow customers to visually analyze the performance of their procurement teams across key sourcing and purchasing activities. By using this dashboard, organizations can track metrics such as sourcing requests, purchase requisitions, negotiated savings, and negotiation outcomes over selected time periods. This dashboard requires the installation of the Performance Analytics for Sourcing and Procurement Operations application.

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    End User Roles and Access

    • Procurement Specialist Manager: Has access to view the organization’s overall procurement performance and manager-specific dashboards.
    • Procurement Administrator: Can view the dashboard and make configuration changes to widgets.

    Key Performance Indicators

    The dashboard includes multiple indicators that provide a comprehensive view of procurement activities, such as:

    • Total number of negotiations and their success rates
    • Monthly count of closed and total purchase requisitions and sourcing requests
    • Negotiated savings across purchase lines, parent lines, and different negotiation types
    • Average cycle times for purchase requisitions and sourcing requests

    Breakdowns and Reporting

    Data can be broken down by the assigned procurement team member for negotiations, purchase requisitions, and sourcing requests, enabling detailed performance insights.

    The dashboard includes several reports and visualizations, such as:

    • Average Sourcing Request Cycle Time: Displays average time from sourcing request creation to closure (Closed Complete or Closed No Decision) over the last five months, with options to set and compare against target cycle times.
    • Sourcing Request Cycle Time - Last Month: Shows average cycle time and number of open sourcing requests by buyer for the previous month.
    • Average Purchase Requisition Cycle Time: Shows average cycle time from creation to closure (Closed Complete, Rejected, or Canceled) over the past four months, with target benchmarking.
    • Purchase Requisition Cycle Time - Last Month: Displays cycle times and open purchase requisitions by buyer for the last month.
    • Negotiated Savings by Buyer - YTD: Summarizes year-to-date negotiated savings from closed purchase lines across the organization.
    • Negotiation Outcomes by Buyer - YTD: Lists buyers and their negotiation outcomes year-to-date, including various negotiation types such as cost avoidance and contract terms negotiations.

    Additional Information

    The dashboard’s year-to-date (YTD) configuration defaults to starting in January but can be customized to any start month as needed. For detailed manipulation and interaction with dashboards, widgets, and data visualizations, refer to ServiceNow’s Platform Analytics documentation on configurable workspaces.

    Visually analyze how your team is performing on sourcing requests, purchase requisitions, negotiated savings, and negotiation outcomes, over a given period of time, with the help of the Procurement Team Performance Dashboard.

    Note:
    This dashboard is available only if you install the Performance Analytics for Sourcing and Procurement Operations application.

    End user and roles

    End user and goal Required role
    Procurement Specialist Manager: View your organization's overall performance. This role has the same access as a procurement specialist, except that they have access to the manager dashboards. sn_shop.procurement_specialist_manager
    Procurement Administrator: View and make configuration changes to the widgets. sn_shop.procurement_administrator

    Indicators

    • Number of Total Cost Avoidance Negotiations
    • Number of Total Negotiations
    • Number of Closed Purchase Requisitions - Monthly
    • Number of All Purchase Requisition - Monthly
    • Purchase Line Total Negotiated Savings
    • Purchase Requisition - Avg Cycle Time (Days) - Monthly
    • Number of Closed Sourcing Requests - Monthly
    • Purchase Line Negotiated Savings
    • Number of Total Contract Terms Negotiations
    • Number of Total Negotiation Unsuccessful
    • Sourcing Request - Avg Cycle Time (Days) - Monthly
    • Number of All Sourcing Request - Monthly
    • Parent Line Negotiated Savings
    • Number of Total Standard Savings Negotiations

    Breakdowns

    • Negotiation - AssignedTo
    • PurchaseRequisition - AssignedTo
    • SourcingRequest - AssignedTo

    Reports

    Note:
    By default, YTD is configured to start from January. However, this can be configured to start from any month if need be.

    For a detailed analysis on each component, select the respective widget or chart.

    Title Type Description
    Average Sourcing Request Cycle Time Bar with line

    View the average time from when a sourcing request is created to when its state is Closed Complete or Closed No Decision.

    The report pulls all the sourcing requests across the organization that went into Closed Complete or Closed No Decision state for the last five months, and takes the cycle time from when they were opened. This data is retrieved from the Duration field on the sourcing request.

    You can set a target cycle time that serves as a benchmark for the organization, and easily visualize how current cycle times compare against it.
    Sourcing Request Cycle Time - Last Month List

    View the average cycle time for sourcing requests by buyer across the organization.

    You can also view the number of open sourcing requests that were assigned to the buyer as of last month, which were either closed last month or open throughout the duration of the month.
    Average Purchase Requisition Cycle Time Bar with line

    View the average purchase requisition cycle time from when a purchase requisition is created to when its state is Closed Complete, Closed Rejected, or Closed Canceled.

    The report pulls all the purchase requisitions across the organization that went into Closed Complete, Closed Rejected, or Closed Canceled status for the last four months, and takes the cycle time from when they were opened. This data is retrieved from the Duration field on the purchase requisition.

    You can set a target cycle time that serves as a benchmark for the organization, and easily visualize how current cycle times compare against it.
    Purchase Requisition Cycle Time - Last Month List

    View the average cycle time for purchase requisitions by buyer across the organization.

    You can also view the number of open purchase requisitions that were assigned to the buyer as of last month, which were either closed last month or open throughout the duration of the month.
    Negotiated Savings by Buyer - YTD List View the sum of the year-to-date negotiated savings across all closed complete purchase lines across the organization.
    Negotiation Outcomes by Buyer - YTD List

    View the list of buyers across the organization along with their corresponding year-to-date negotiation outcomes, where the corresponding negotiation state is either Closed Complete or Closed Canceled.

    Some of the possible negotiation outcomes are contract renewal, quote, RFx, and so on. Negotiation types can be cost avoidance, standard savings, contract terms negotiations, or unsuccessful negotiations.

    For information on how to work with dashboards in configurable workspaces, see Dashboards in Platform Analytics.

    For information on how to work with widgets and data visualizations in configurable workspaces, see Data visualizations in Platform Analytics.