Reopen a supplier case from the Source-to-Pay Workspace

Reopen a closed supplier case if you are not satisfied with the case resolution.

Before you begin

Role required: sn_slm.owner and sn_slm.agent

About this task

The Re-open option is available for a supplier case that is in any of the following states:

• Closed completed
• Closed canceled
• Closed rejected

The Re-open option is not available for the auto-closing supplier cases of the following case types:

• Onboard new supplier
• Enroll new supplier user
• Account access request
• Offboard supplier contact
• Primary contact elevation
• Request supplier contact

Procedure

1. Navigate to All > Supplier Lifecycle Operations > Source-to-Pay Workspace.
2. Select the list icon ().
3. Navigate to Lists > Cases.
4. Select one of the following:
   • Open Cases
   • All Cases
5. In the Number column, select the link to the case that you want to reopen.
6. Select Re-open.
   The following occurs:

   • The case is reopened and its state moves to Open.
   • The Close notes field is cleared in the Resolution Information section.
   • The previous comments that were made on the case are retained and displayed in the Activity section.
   • The Actual end field becomes empty.