Valid country location

  • Release version: Yokohama
  • Updated January 30, 2025
  • 2 minutes to read
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    Summary of Valid country location

    This feature allows shoppers to select delivery locations restricted to predefined valid countries configured by the administrator. It ensures that products are only shipped to supported countries and addresses by validating locations at various points during the shopping and checkout process.

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    Key Features

    • Delivery locations are limited to a configured list of valid countries to prevent shipping to unsupported destinations.
    • Address validation occurs throughout the shopping journey, including product pages, purchase pages, quick checkout, and full checkout.
    • The system displays product availability dynamically based on the shopper’s selected delivery or office address.
    • Shoppers can add, edit, and select delivery and office addresses, restricted to the valid countries configured in the system.
    • Address lists and country selections are filtered according to configured delivery capabilities, ensuring only valid delivery options appear.
    • During full cart checkout, shoppers can toggle between entire purchase and individual products to verify and select valid delivery addresses.
    • Clear validation messages inform users when products cannot be delivered to a selected country or address (e.g., “This item does not deliver to ”).
    • Delivery options like "Deliver to work address" and "Deliver to somewhere else" are limited to valid countries to maintain shipping compliance.

    Practical Application for ServiceNow Customers

    ServiceNow customers implementing this functionality can expect enhanced control over shipping destinations, reducing invalid order submissions and improving customer experience by showing accurate product availability based on delivery location. Address validation at multiple stages minimizes failed deliveries and streamlines order processing. Administrators can configure valid countries and delivery address options centrally, ensuring consistent enforcement across all shopping interfaces.

    Shoppers benefit from intuitive delivery address management, receiving immediate feedback on product availability for their chosen location, and being guided to select only valid destinations, which helps in completing purchases smoothly.

    As a shopper, you can select a valid delivery location based on the preconfigured countries.

    Validate addresses

    Based on the countries configured, you can prevent products from being shipped to invalid locations. Perform the address validation at various stages.
    • See the valid countries for delivery from the product and purchase pages.
    • See the product availability and unavailability when a shopper changes delivery location from the Deliver to list to an unsupported country on the product details page.
    • Add, edit, and select the available delivery addresses and office addresses.
    • See the product availability based on the office address or delivery location in the primary navigation bar.
    • Add valid Deliver to work address and Deliver to somewhere else from the primary navigation bar, contextual side panel, quick checkout, and entire purchase.
    • Based on your configuration, filter the list of countries and the product catalog and display the addresses and offices where delivery is available.
    • Validate the saved address list, deliver to work address, and deliver to somewhere else during quick checkout and full checkout.
    • Select valid addresses for each product based on the countries or office locations where the delivery is available.
    • During full cart checkout, toggle between entire purchase and product to see and select available addresses.
    • See the following address validation message on product and purchase pages: This item does not deliver to <countryname>.
    • See the address validation message Delivery is only available for certain countries.
    The following example shows how a shopper can add or select valid addresses during various stages of checkout:

    Address validation flows

    • Select the primary address for delivery from the primary navigation bar.
    • See the product availability based on the location address on the primary navigation bar.
    • Select the number of countries to see the list of valid countries.
    • When your administrator configures the valid countries, you see only certain countries where delivery is available.
    • You can change your location from Deliver to and complete the order.
    • When you add a new address, the country list displays only the valid list of countries.
    • When your product is available for delivery to the location you selected, you can place the order using the Add to cart or Request to buy buttons.
    • When you select Request to buy, you can select the delivery location from a list of saved addresses.
      • When you select Deliver to work address to add a new address, you can add addresses from only certain countries that are preconfigured for delivery.
      • When you select Deliver to somewhere else to add a new address, you can add addresses from only certain countries that are preconfigured for delivery.
      See the product availability on the products page. When the product is unavailable for delivery, these buttons are disabled with the following error message:This item does not deliver to <countryname> or This item does not deliver to this address.
    • You can add or select the delivery location for the valid countries and complete the shopping.
    • From your shopping cart, when you select Proceed to checkout, select valid addresses for each product based on the countries or office locations where the delivery is available.