Working with Enterprise Architecture query agent

  • Release version: Zurich
  • Updated May 26, 2026
  • 2 minutes to read

    • You can ask the Enterprise Architecture query agent natural language questions about your enterprise architecture portfolio using the ServiceNow Otto® panel in Enterprise Architecture Workspace.

    Before you begin

    Note:
    Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. For more information, see .
    Important:
    This generative AI skill is turned on by default. The skill will be automatically available to appropriate role users for the application. For more information, see AI agents, skills, and agentic workflows on by default.

    Before using the Enterprise Architecture query agent with CMDB relationship data, confirm that an administrator has activated the required Knowledge Graph system properties. For information, see Enable Knowledge Graph system properties for the Enterprise Architecture query agent. Also, check if the ServiceNow Otto® panel is active. For information, see Activate the ServiceNow Otto panel standard chat.

    Role required:
    • sn_apm.apm_user or sn_apm.apm_read
    • now_assist_panel_user

    About this task

    The Enterprise Architecture query agent returns structured answers based on your enterprise architecture data. Depending on the question, the response may include a list of records, field values, trend comparisons, or an impact summary. The agent retains context within a session, so follow-up questions the agent interprets without requiring you to restate the original question.

    Example questions:

    • List business apps with CSAT score greater than 6 and technical risk score greater than 8
    • List all capabilities of a business application along with all their scores
    • Get the owner of a business application
    • List business apps supported by multiple capabilities
    • Get business applications without owners
    • List top-level capabilities
    • List business applications not assigned to capabilities
    • List applications that are candidates for retirement

    Procedure

    1. Navigate to Workspaces > Enterprise Architecture Workspace.
    2. Open the ServiceNow Otto® panel.
      Use one of the following methods:
      • Select the ServiceNow Otto® icon () in the navigation bar.
      • Select the Ask Otto button on the Enterprise Architecture Workspace homepage.
      The Enterprise Architecture Workspace home page with the ServiceNow Otto icon and Ask Otto icons highlighted.
    3. In the Ask or search for anything field, type your question in natural language.
    4. Press Enter or select the send icon.
      The agent searches for relevant data and actions. A Processing indicator appears while the agent works.
    5. Review the response.

      After returning a response, the agent may display related questions. Select a suggestion or type a follow-up question to continue exploring your enterprise architecture data.

      If the response references a specific record, such as a business application or a capability, the record name appears as linked text. Select the linked text to open that record directly in Enterprise Architecture Workspace.

    Result

    The Enterprise Architecture query agent returns a structured answer based on your enterprise architecture data. The agent retains context within a session, so follow-up questions such as Now show me their owners the agent interprets without requiring you to restate the original question.