Digital integration form (easy form) in EA Workspace

  • Release version: Zurich
  • Updated July 31, 2025
  • 2 minutes to read
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    Summary of Digital integration form (easy form) in EA Workspace

    The digital integration form in the EA Workspace enables ServiceNow customers to define and manage integrations between two business applications or between a business application and an external service. This form captures key information about the integration, helping IT and business owners understand and control how data and processes flow across systems. It supports effective governance of digital interfaces, ownership, and integration types to ensure business capabilities are reliably connected.

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    Key Features

    • Subscriber and Provider Business Applications: Identify the consuming (subscriber) and providing (provider) applications involved in the integration. The roles do not imply data flow direction, which is managed separately.
    • Digital Interfaces: Specify the digital interfaces (APIs) used by the provider and subscriber applications. You can create new provider digital interfaces as placeholders if needed.
    • Ownership Fields: Assign IT and business owners responsible for the digital integration, which can align with the subscriber business application owners.
    • Integration Naming: The digital integration name is auto-populated based on selected applications and interfaces but can be modified for clarity.
    • Integration Type and Subtype: Categorize the integration as Data Integration, Process Integration, or User Interface Integration. For Data Integration, further specify subtypes like Process Configuration, Foundation Data, or Reporting.
    • Trigger and Frequency: Define how the integration is triggered (manual, scheduled, event-driven, etc.) and set the frequency of execution (from seconds to real-time).
    • Description: Document the purpose and business value of the integration to provide context and justify its creation.

    Practical Use and Benefits for ServiceNow Customers

    Using this form in EA Workspace allows customers to easily create, track, and manage digital integrations with clear visibility into involved applications, interfaces, ownership, and operational parameters. This structured approach helps reduce risks related to data loss or outages and supports alignment between IT and business functions. It also simplifies governance and auditing of integrations, ensuring they meet business requirements and maintain service reliability.

    The digital integration represents the integration between two business applications.

    Digital integration form (easy form) fields

    Field Description
    Subscriber Business Application Name of the business application that uses the provided interface to consume, exchange, or ingest data to support a business capability. Therefore it’s affected by the changes or an outage face connection or data loss.
    Note:
    Being a provider or subscriber business application, it doesn’t refer to the data flow direction (incoming, outgoing, bidirectional). It’s managed by the Data Flow Direction attribute.
    Subscriber Digital Interface Name of the digital interface that subscribes for the integration.
    Provider Business Application Name of the business application that provides the digital interface and enables to consume or ingest data. Changes, ownership, and responsibilities of the interface are often connected to the provider.
    Note:
    Being a provider or subscriber business application, it doesn’t refer to the data flow direction (incoming, outgoing, bidirectional). It’s managed by the Data Flow Direction attribute.
    New Provider Digital Interface Option to create a digital interface. This field is a placeholder digital interface that is related to a provider business application.
    Provider Digital Interface Name of the digital interface. As a digital integration between two business applications or services uses a digital interface (API), you must select an interface related to the provider business application or service.
    IT Owner The owner within the IT organization who owns the digital integration. It can be the same person who owns the parent subscriber business application.
    Business Owner The owner of the business function who owns the digital integration. It can be the same person who owns the parent subscriber business application.
    Digital Integration Name Name of the digital integration.

    This field is auto-populated when the Subscriber Business Application, Provider Business Application, and the Digital Interface fields are selected. You can modify the auto-populated name.
    Type Type of the integration.
    Use the following options:
    • Data Integration: Use this option when the integration must mainly focus on the exchange of data such as users, groups, locations, configuration items, and departments.
    • Process Integration: Use this option when the integration is about an interaction of transactional data to support a specific process.
    • User Interface Integration: Use this option when the integration opens a connection with another application and sends app data via a URL to query the application.
    Subtype Subtype of the integration.
    This field appears only when Data Integration is selected from the Type field. Use the following options:
    • Process configuration
    • Foundation data
    • Configuration items
    • Events
    • Reporting
    • Syslog
    Trigger How to trigger the integration.
    Use the following options:
    • Manual
    • Scheduled
    • Process Driven
    • Event
    Interval Frequency to trigger the integration.
    Options for the interval are as follows:
    • Seconds
    • Minutes
    • Hours
    • Days
    • Weeks
    • Months
    • Quarters
    • Years
    • On Demand
    • Real Time.
    Description Description about the digital integration. Describe why the integration is being created between two business applications or between an external service and a business application. Describe the business value it adds.
    Additional fields appear after the digital integration is created. For details on the additional fields, see Digital integration form in EA Workspace.