Exploring a business portfolio

  • Release version: Zurich
  • Updated July 31, 2025
  • 2 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Exploring a Business Portfolio

    As an Enterprise Architect, you can manage business capabilities and associate them with business applications using the Business Portfolio page. This page provides a hierarchy map that helps visualize the relationship between capabilities and their supporting applications, while filtering out any retired or end-of-life applications unless specifically configured.

    Show full answer Show less

    Key Features

    • Capability Hierarchy: View the total number of capabilities, including leaf capabilities, assessed and unassessed capabilities, and those with major or medium gaps based on scoring systems.
    • Create and Manage Capabilities: You can add new capabilities or sub-capabilities, assign business applications, and update hierarchies.
    • Scoring and Assessment: Capabilities are assessed through indicators, allowing for strategic decision-making regarding associated applications, with default visibility on the current fiscal year's scores.
    • Value Stream Stages: Map capabilities to specific value stream stages for better alignment with organizational processes. This helps in understanding how capabilities contribute to various stages of value streams.

    Key Outcomes

    By leveraging the Business Portfolio, you can effectively assess and enhance your organization's capabilities, streamline business application management, and align capabilities with value streams. This results in improved decision-making and strategic alignment of business objectives.

    As an Enterprise Architect, view the capability hierarchy, manage capabilities, and assign business applications to the capabilities.

    The Business Portfolio page displays the hierarchy map for your business capabilities. You can view the number of defined business capabilities and the number of business applications that support these capabilities.

    Business applications marked as Retired or in End of Life lifecycle stage aren’t displayed on the Business Portfolio page. However, you can view those business applications by updating the sn_apm_ws.business_application_default_filter system property. Contact your ServiceNow® account service manager to update the system property.

    A business capability is the ability of an organization to do its business activities successfully and fulfill its business goals. Use the business capability mapping to establish a CI relationship between the business capability and the business applications. The Business Capabilities Hierarchy page contains the following items:

    • Capabilities: Total number of business capabilities.
    • Leaf Capabilities: Total number of capabilities at the leaf level (that have no child capabilities of its own) in all the hierarchies of the business capabilities listed.
    • Assessed: Total number of assessed business capabilities.
    • Not Assessed: Total number of capabilities that haven’t been assessed.
    • Major Gap: Total number of capabilities with a score in the range of 1-4.
    • Medium Gap: Total number of capabilities with a score in the range of 4-7.
    • No Gap: Total number of capabilities with a score in the range of 7-10.

    You can create a capability or subcapability, and then assign a business application to the capability.

    Business capabilities are assessed by indicators to provide indicator scores used to make strategic decisions on the business applications that support the business capability. You can sort the business capabilities by their scores.
    Note:
    The business capability scores of the current fiscal year are displayed by default. You can change the fiscal year value using the Fiscal year filter.

    By default, the first business capability in the hierarchy at level 0 expands to display its immediate child capabilities at level 1. For subsequent business capabilities and child capabilities, select the expand icon () to expand and view its subcapabilities at each level. You can see the total count of the subcapabilities below each parent capability, the total number of business applications directly related to each capability, and their capability score. When you expand a parent capability, you can see the number of subcapabilities at that level. You can also see the total count of business applications directly related to the subcapability.

    Note:
    You can zoom on this page or any of the child pages to 200% or 400% through your browser settings without the loss of content or functionality. Page layouts are transformed into a vertical, stacked view automatically.

    You can associate business capabilities with value stream stages to map your organizational capabilities to specific steps in your value streams. Value stream stages represent the discrete steps that make up a value stream, and each stage can be associated with multiple business capabilities.

    To view the value stream stages associated with a business capability, open a business capability record and select the Value Stream Stages tab. The tab displays a read-only list of associated value stream stages, showing the name, display name, and description of each stage.