Request digital integration form

  • Release version: Zurich
  • Updated July 31, 2025
  • 2 minutes to read
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    Summary of Request digital integration form

    The Request digital integration form enables ServiceNow customers to initiate and document integrations between two business applications. These integrations allow data exchange or interaction to support business capabilities, ensuring clear ownership, type, and detailed descriptions for effective management and troubleshooting.

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    Key Features

    • Subscriber and Provider Business Applications: Identify the consuming (subscriber) and providing (provider) business applications involved in the integration, regardless of data flow direction.
    • Digital Interfaces: Specify the digital interfaces (APIs) that connect the subscriber and provider applications. New provider interfaces can be created as placeholders if needed.
    • Digital Integration Name: Automatically generated from key fields but editable to suit naming conventions.
    • Ownership Fields: Assign IT and Business Owners responsible for the digital integration, supporting accountability and governance.
    • Integration Type and Subtype: Categorize the integration as Data Integration, Process Integration, or User Interface Integration. When Data Integration is selected, further specify subtypes such as Process configuration, Foundation data, Configuration items, Events, Reporting, or Sys log.
    • Description: Provide a detailed explanation of the integration’s purpose, business value, and how it connects the applications or services.

    Practical Application for ServiceNow Customers

    By using this form, customers can systematically request and document digital integrations with clear definitions of involved applications, interfaces, owners, and integration types. This structured approach helps prevent data loss and outages, clarifies responsibilities, and supports efficient management of integrations to enhance business processes and data exchange.

    Request a digital integration to enable integration between two business applications.

    Table 1. Request a digital integration form
    Field Description
    Subscriber Business Application Name of the business application that uses the provided interface to consume, exchange, or ingest data to support a business capability. Hence it is affected by the changes or an outage face connection or data loss.
    Note:
    Being a provider or subscriber business application it does not refer to the data flow direction (incoming, outgoing, or bidirectional). It is managed by the Data Flow Direction attribute.
    Subscriber Digital Interface Name of the digital interface that subscribes for the integration.
    Provider Business Application Name of the business application that provides the digital interface and allows to consume or ingest data. Changes, ownership, and responsibilities of the interface are often connected to the provider.
    Note:
    Being a provider or subscriber business application it does not refer to the data flow direction (incoming, outgoing, or bidirectional). It is managed by the Data Flow Direction attribute.
    Provider Digital Interface Option to create a new digital interface. It is a placeholder digital interface that will be related to a provider business application.
    Provider Digital Interface Name of the digital interface. As a digital integration between two business applications or services uses a digital interface (API), you must select an interface related to the provider business application or service.
    Digital Integration Name Name of the digital integration.

    This field is auto-populated when the Subscriber Business Application, Provider Business Application, and the Digital Interface fields are selected. You can modify the auto-populated name.
    IT Owner The owner within the IT organization who owns the digital integration. It can be the same person who owns the parent subscriber business application.
    Business Owner The owner of the business function who owns the digital integration. It can be the same person who owns the parent subscriber business application.
    Type Type of the integration.
    Use the following options:
    • Data Integration – Use this option when the integration needs to mainly focus on the exchange of data such as users, groups, locations, configuration items, and departments.
    • Process Integration – Use this option when the integration is about an interaction of transactional data to support a specific process.
    • User Interface Integration – Use this option when the integration opens a connection with another application and sends app data via a URL to query the application.
    Subtype Subtype of the integration.
    This field appears only when Data Integration is selected from the Type field. Use the following options:
    • Process configuration
    • Foundation data
    • Configuration items
    • Events
    • Reporting
    • Sys log
    Description Description about the digital integration. Describe in detail why the integration is being created between two business applications or between an external service provided interface and a business application, And how and what business value it adds.