Exploring ServiceNow Otto for Enterprise Architecture (EA)
Summarize
Summary of Exploring ServiceNow Otto for Enterprise Architecture (EA)
ServiceNow Otto for Enterprise Architecture (EA) leverages generative AI to enhance how Enterprise Architecture Workspace users interact with and manage enterprise architecture data. It enables natural language querying, content summarization, diagram generation and comparison, and conversational data entry, all aimed at improving efficiency and insight across enterprise architecture portfolios. Access to specific features depends on your ServiceNow license.
Show less
Key Features
- Architectural Decision Record (ADR) Summarization: Generate concise summaries of ADR artifacts and refine text directly within records.
- Business Application Insights: Obtain actionable, context-aware summaries detailing application purpose, risks, costs, and rationalization recommendations.
- Diagram Comparison: Compare two versions of Enterprise Modeling and Visualization diagrams with AI-generated summaries highlighting changes in shapes and relationships.
- Content Elaboration and Shortening: Use AI to expand or condense descriptions and reasoning in form fields related to business applications, capabilities, processes, and other architecture elements.
- Create Diagrams from Images: Convert uploaded images into editable business process maps by recognizing shapes, pools, lanes, and connections.
- Enterprise Architecture Query Agent: Ask natural language questions about your architecture portfolio and receive AI-generated answers based on your instance data across various architecture domains.
- Generate Enterprise Architecture Diagrams: Create hierarchical diagrams interactively via conversation with an AI agent.
- Dashboard Insights: Query Enterprise Architecture Workspace dashboards conversationally to retrieve insights, trends, and generate charts without manual analysis.
- Conversational Registration: Register business applications and digital integrations through guided virtual agent conversations, which automatically populate form fields.
Practical Application and Configuration
The generative AI capabilities utilize AI models such as Now LLM Service, Azure OpenAI, Google Gemini, or Anthropic Claude on AWS. Administrators can control feature availability and preferences through Configuration Controls in AI Control Tower and the AI Admin Hub console.
ServiceNow Otto for EA supports efficient enterprise architecture management by simplifying complex data interactions, accelerating documentation and diagramming tasks, and enabling natural language communication with your architecture portfolio.
With the ServiceNow Otto for EA features, you can use generative AI skills to summarize and refine content, generate and compare diagrams, gather insights into business applications, and query your enterprise architecture portfolio using natural language in the Enterprise Architecture Workspace.
ServiceNow Otto for Enterprise Architecture (EA) overview
ServiceNow Otto for EA includes generative AI skills and features that enable Enterprise Architecture Workspace users to work more efficiently with their enterprise architecture data.
Skills
ServiceNow Otto for Enterprise Architecture (EA) includes the following generative AI skills.
- Architectural Decision Record (ADR) summarization
-
Generate a concise summary of an Architectural Decision Record (ADR) artifact using ServiceNow Otto for EA. You can also shorten or elaborate selected text in the ADR document using the context menu, and insert the generated content directly into the record.
- Business application insights
- Generate concise and actionable insights for business applications, including details about purpose, risk, cost, and rationalization recommendations. Insights are context-aware and automatically include relevant information from the page where you initiate them.
- Compare Enterprise Modeling and Visualization diagrams
- Compare any two versions of an Enterprise Modeling and Visualization diagram and get an AI-generated summary of the differences, including an executive summary and a breakdown of shapes and relationships that were added, modified, or removed.
- Elaborate or shorten content in form fields
- Elaborate or shorten text in the description or reasoning fields on forms for business applications, business capabilities, business processes, value stream stages, and information objects. You can also use prompts to generate content for the Reasoning field in the Planned Disposition section of a business application form.
- Create diagram from image
- Generate an editable business process map diagram from an uploaded image. ServiceNow Otto for EA identifies shapes, pools, lanes, and connections from the image and creates the diagram in the Enterprise Architecture Workspace.
- Enterprise Architecture query agent
- Ask natural language questions about your enterprise architecture portfolio and get AI-generated answers grounded in your instance data. The agent queries across business applications, capabilities, value streams, technology standards, and information objects.
- Generate enterprise architecture diagram
- Use the Generate enterprise architecture diagram agentic workflow to create Enterprise Modeling and Visualization diagrams for business applications hierarchy through a conversation with an AI agent in the ServiceNow Otto panel.
- Dashboard insights
- Use a conversational interface to query and analyze data from Enterprise Architecture Workspace dashboard widgets. Ask natural language questions to retrieve insights, identify trends, and generate charts without manually reviewing dashboard visualizations.
- Register a business application conversationally
- Use a conversational experience in Virtual Agent to register a business application by answering a series of guided questions. The virtual agent maps your responses to the appropriate form fields automatically.
- Register a digital integration conversationally
- Use a conversational experience in Virtual Agent to register a digital integration by answering a series of guided questions.
You can use Now LLM Service, Azure OpenAI, Google Gemini or Anthropic Claude on AWS as the AI model provider for all generative AI skills and AI agents. Use the Configuration Controls in AI Control Tower to define which options are available, then set the skill-level preferences in the AI Admin Hub console. For more information, see Large language models on the ServiceNow AI Platform®.