Rationalization of business applications

  • Release version: Zurich
  • Updated July 31, 2025
  • 2 minutes to read
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    Summary of Rationalization of Business Applications

    Application rationalization allows Enterprise Architects to evaluate business applications to decide whether to invest, sustain, migrate, or retire them. Access the Application Rationalization page by selecting the application rationalization icon.

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    Key Features

    • Analyze business applications using multiple scores.
    • Create demand for new business applications.
    • Set planned dispositions for applications.
    • Add lifecycle details to existing applications.
    • View applications in both bubble chart and list formats, with the option to adjust visibility through system property updates.
    • Utilize Now Assist for insights into business applications.

    Key Outcomes

    The insights feature provides valuable information on potential actions for business applications, including:

    • Identifying candidates for retirement based on scores.
    • Highlighting candidates for migration.
    • Flagging applications suitable for investment.
    • Noting discrepancies between planned dispositions and indicator scores.

    Indicator scores reflect the latest fiscal period and can be adjusted according to user preferences. The bubble chart and list views aid in decision-making by visually representing application positions based on their scores.

    The Technology Reference Model (TRM) Technical Debt indicator score evaluates compliance with standards, providing measurable insights for analysis and visualization within the Enterprise Architecture workspace.

    As an Enterprise Architect, you can use application rationalization to evaluate your business applications.

    Application rationalization overview

    Rationalize all business applications in a category and decide whether to invest, sustain, migrate, or retire an application.

    Select the application rationalization icon (Application rationalization icon.) to navigate to the Application Rationalization page.

    You can perform the following using application rationalization:
    • Analyze business applications based on multiple scores.
    • Create a demand for a business application.
    • Set the planned disposition of a business application.
    • Add life-cycle details to an existing business application.

    You can view all the business applications in a bubble chart view or in a list view. However, business applications marked as Retired or in End of Life lifecycle stage aren’t displayed on the Application Rationalization bubble chart or list view pages. However, you can view those business applications by updating the sn_apm_ws.business_application_default_filter system property. Contact your ServiceNow® account service manager to update the system property.

    You can also generate insights into business applications using Now Assist. For information, see Generate insights into business applications.

    Figure 1. Bubble chart view
    Bubble chart view in the Application Rationalization page.
    Figure 2. List view
    List view in the Application Rationalization page.

    Application rationalization insights on the Enterprise Architecture Workspace home page

    The application rationalization feature of Application Portfolio Management also provides insights for your business applications. To see the insight cards, navigate to Workspaces > Enterprise Architecture Workspace and select the Insights section. The insights cards display information based on scores derived from application rationalization. The following insight cards are available:

    • Candidate business applications for retirement-business applications that might fit for retirement based on their indicator scores.
    • Candidate business applications for migration-business applications that might fit for migration based on their indicator scores.
    • Candidate business applications for investment-business applications that might fit for investment based on their indicator scores.
    • Candidate business applications with mismatch planned disposition-business application with mismatch between their planned disposition and their indicator scores.

    Application rationalization cards highlighted on the Home page of EA Workspace.

    On selecting a particular card, the Application Rationalization page appears to display the relevant business application data, based on your selection.

    Note:
    To return to the main Application Rationalization page, select Go to Application Rationalization.

    Go to Application Rationalization button highlighted on the application rationalization list view page.

    Indicator scores based on fiscal period

    All the indicator scores are displayed according to the latest fiscal period, by default. You can also select a different fiscal period from the Scores for fiscal period list. Your fiscal period preferences are saved and applied the next time you visit the page.

    Scores for fiscal period list highlighted on the Application rationalization list view page.

    The latest fiscal period is derived from the apm_app_indicator_score list. The fiscal period type (month, quarter, or year) is derived from the system property com.glide.fiscal_calendar.fiscal_unit.

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