Integrating with GoTo

Integrating your Software Asset Management application with GoTo applications enable you to track your software subscriptions and reclaim unused licenses.

With this integration, you can retrieve and analyze licensing information for the following GoTo applications:

• GoToMeeting (user subscriptions, user activity, and reclamation candidates)
• GoToWebinar (user subscriptions, user activity, and reclamation candidates)
• GoToConnect (user subscriptions, user activity, and reclamation candidates)
• GoToTraining (user subscriptions only)
• GoToAssist (user subscriptions only)
• OpenVoice (user subscriptions only)

Use this information to manage and optimize your GoTo license position.

重要:

Minimize security risks and protect information by granting access only to the necessary user or API permissions.

表 : 1. Minimal user permissions

Process	Required user role in the GoTo application	Authentication scopes
Download subscriptions	LogMeIn developer account and admin role	Profile Admin Center
Pull user activity	LogMeIn developer account and admin role	Profile Admin Center GoToConnect
Reclaim subscription	LogMeIn developer account and admin role	Admin Center

Create a GoTo OAuth client

Create an OAuth client for authenticating GoTo API requests.

始める前に

GoTo Role required: Refer to the Minimal user permissions table.

手順

1. From a web browser, open the GoTo Developer Center.
2. Sign in using your LogMeIn developer account.
   If you have not already set up a LogMeIn developer account, see How to login or create a developer account for detailed instructions.
3. From the LogMeIn Developers home page, select the OAuth Clients tab.
4. Select Create a client.
5. On the Details tab of the Create client form, fill in the client details.

   表 : 2. Details tab

   Field	Description
   Client name	Name of the OAuth client.
   Description	Optional description for the OAuth client.
   Redirect URLs	Redirect URL of the ServiceNow instance on which you’re integrating your GoTo applications. Enter https://<instance-url>/oauth_redirect.do, where <instance-url> is the URL of your ServiceNow instance.

6. Select Next.
7. On the Scopes tab, specify the level of access that the OAuth client has to your GoTo users and applications.

   表 : 3. Scopes tab

   Field	Description
   Profile	OAuth scopes for getting and modifying user information for your authenticated users. The Get user information scope is enabled automatically. Select the check box to enable the Modify user details scope.
   GoToMeeting, GoToWebinar, or GoToTraining	OAuth scope for creating, starting, and modifying sessions for your GoToMeeting, GoToWebinar, and GoToTraining applications. Select the check box to enable this scope. 注: The SaaS License Management GoTo integration doesn’t support license management for the GoToTraining application.
   GoToAssist Remote Support or Service Desk	OAuth scope for creating, starting, and modifying sessions for the GoToAssist Remote Support and Service Desk applications. Leave this check box unselected. 注: The SaaS License Management GoTo integration doesn’t support license management for the GoToAssist applications.
   SCIM	OAuth scope for automating user management using the System for Cross-domain Identity Management (SCIM) protocol. Leave this check box unselected.
   Admin Center	OAuth scope for managing LogMeIn users through the GoTo Admin Center. Select the check box to enable this scope.
   GoToConnect	OAuth scope for initiating phone calls and other telephone services using the GoToConnect. If GoToConnect license is enabled, select these check boxes: Access call history for phone lines in the PBX [cr.v1.read] Retrieve your phone line information [users.v1.lines.read]

8. Select Save.
9. On the Credentials tab, copy the values in the Client ID and Client secret fields.
   Save them in a secure location for later use.
10. Select the check box to verify that you have stored the client secret.
11. Select Done.

Create a GoTo integration profile

Create a GoTo integration profile to track software subscriptions and optimize licensing for your GoTo applications.

始める前に

To create a GoTo integration profile, request the Software Asset Management - SaaS License Management plugin (sn_sam_saas_int) from the ServiceNow Store.

ServiceNow Role required: sam_integrator

重要:

You must select the GoTo Spoke check box for this integration while installing optional features on the Application Manager page. For more information about choosing the required SaaS applications, see Request SaaS License Management.

このタスクについて

If you’re using Software Asset Workspace, the option to create the GoTo integration profile in Core UI is inactive.

手順

1. Navigate to the integration profile.

   Interface	Action
   Core UI	Navigate to All > Software Asset > SaaS License > Direct Integration Profiles. Select New. Select GoTo Integration Profile.
   Software Asset Workspace	Navigate to License operations > User Subscriptions > Direct integration profiles. Select New. Select GoTo from the drop-down list. Select Continue.

2. On the form, fill in the following fields.

   表 : 4. Integration Profile form

   Field	Description
   Display Name	Name of the integration profile. For example, GoTo Integration.
   Status	Status of the integration profile. If you have not published the integration profile, this field is automatically set to Draft. If you have already published the integration profile, this field is automatically set to Published.
   Profile Type	Type of integration profile. This field is automatically set to GoTo Subscription.

3. Review the required user roles or API permissions specified in the Vendor configuration field for each process to minimize security risks and optimize SaaS licenses.
   注:

   For more information, see Minimal user permissions table.
   1. In the Download Subscription Subflow section, verify that the Subflow field is set to GoTo Download Subscriptions.

      This subflow is used for all supported GoTo applications.

      注:

      The Download subscriptions check box is selected by default and you can't clear it.
   2. In the Calculate Activity Subflow section, verify that the Subflow field is set to GoTo Update User Activity.

      This subflow is used for only the GoToMeeting and GoToWebinar applications.

      注:

      The Download Activity check box is selected by default. If you clear it, the activity scheduled job SAM - Refresh <displayname> Activity isn't created.

      In the Analyze user activity field, you can also select the date and time starting from when you want to analyze the user activity. By default, you can analyze user activity up to 60 days prior to the current date and view events performed by individual users from the time you create this profile.

      注:

      Software Asset Management pulls the events from the time that you start analyzing user activity irrespective of the profile creation date.

      You can modify this value in the Last activity threshold field of your software reclamation rules. For more information, see Review a software reclamation rule.
   3. In the Reclaim Subscription Subflow section, verify that the Subflow field is set to GoTo Reclaim Subscription.

      This subflow is used for only the GoToMeeting and GoToWebinar applications.

      注:

      The Reclaim subscriptions check box is selected by default. If you don't want to reclaim subscriptions, you can clear this check box. If you clear it, the removal candidates are created but the reclaim subscription subflow isn't triggered or the reclamation process isn't initiated.
4. Select Save.
   Your ServiceNow instance creates a draft integration profile.

   The Connection & Credential field appears and is automatically set to sn_goto_spoke.GoTo.

5. Open the connection & credential aliases record by selecting the preview icon () next to the Connection & Credential field and then selecting Open Record in the record preview.
6. On the Connection & Credential Aliases form, select the Create New Connection & Credential related link.
7. In the Create Connection and Credential dialog box, fill in the fields.

   表 : 5. Create Connection and Credential dialog box

   Field	Description
   Name	Name of the connection.
   OAuth Client ID	Client ID that is assigned to your GoTo application.
   OAuth Client Secret	Client secret that is assigned to your GoTo application.
   OAuth Redirect URL	URL of the OAuth provider that users are redirected to after authentication. This field populates automatically based on the OAuth redirect URL that you specified in Create a GoTo OAuth client.

8. Select Create and Get OAuth Token.
   注:

   For the role required to perform this step, refer to the Minimal user permissions table.
9. In the Authorize App dialog box, select Allow.
10. Select Allow.
    The OAuth access token becomes available for authorizing your GoTo connection.
11. If GoToConnect license is enabled, navigate to the Connections tab.
12. Find the connection for GoToConnect and select View Details.
13. Select Get OAuth Token to generate a token for GoToConnect.
14. On the integration profile form, select Validate Connection to verify the connection and credential details of this integration.

    Validating the connection verifies the Download Subscriptions and Calculate Activity APIs, but not the Reclaim Subscriptions APIs.

15. After the connection is verified, select Publish.
16. In the Publish Confirmation dialog box, select OK.
    注:

    If you clear the Download Activity check box after the integration profile is published, you must revalidate the connections and then republish the integration profile because the following events occur:

    • The Status field on the integration profile form changes to Draft.
    • The Validate connection button shows up on the form.
    • The current SAM - Refresh <displayname> Activity job gets deleted.

次のタスク

After the integration connects, your ServiceNow instance automatically creates software models, reclamation rules, and software subscriptions that are refreshed daily.

After creating an integration profile, view information about the profile in the Software Asset Workspace by navigating to License operations > User subscription > Direct integration profiles. You can select an integration profile to view the following related lists. If all of the following related lists aren't visible for an integration profile in the default view, you can select the custom integration view from the Details tab:

• Software Models
• Unrecognized Subscription Identifiers
• Scheduled Jobs
• Scheduled Job Results
• Software Subscriptions
• Subscription Identifier Exclusion Rule
• Subscription User Exclusion Rule

After creating an integration profile, you can define subscription exclusion rules to keep certain subscriptions from license cost calculations. For more information, see Subscription exclusions for SaaS and SSO applications.

If you want to set up multiple integration profiles with unique connections, create child aliases to manage different configurations and settings for each integration profile. For more information, see Create a child alias to set up multiple integration profiles.

Review all automatically generated reclamation rules to reclaim user subscriptions. For more information, see Review a software reclamation rule.

Create software entitlements for the automatically generated software models to track used software against owned software.

• For more information on creating software entitlements in the Software Asset Management Core UI, see Create entitlements in Software Asset Management classic.
• For more information on creating software entitlements in the Software Asset Workspace, see Create entitlements in workspace.
• For more information on creating software entitlements using the Software Asset Management Playbook, see Create entitlements using the guided walk-through.

Reconciliation also runs on your subscriptions as a scheduled job or on-demand. You can view your reconciliation results in the License Workbench (Software Asset Management classic application) or the License usage view (Software Asset Workspace). Use these results to determine your license compliance position and to remediate any non-compliance.

• For more information on running reconciliation in the Software Asset Management classic application, see Run software reconciliation in Software Asset Management classic.
• For more information on running reconciliation in the Software Asset Workspace, see Run software reconciliation in the workspace.