Manage hardware asset requests using the Zero Touch request flow

  • リリースバージョン: Australia
  • 更新日 2026年03月12日
  • 所要時間：2分

    • Fulfill hardware asset requests of your employees through an external provider by using the Zero Touch request flow.

    Setup required for providers

    The provider must complete the following tasks to fulfill the requests received through the Zero Touch request flow:

    1. Complete the Service Exchange setup for providers.
    2. Configure Scratchpad to send updates to your consumer.
    注:
    After completing the prerequisites of the Zero Touch request flow, the provider can fulfill provider tasks. For details, see Fulfill a provider task.

    Setup required for your Service Catalog requests

    Make sure that you have the completed the following tasks so that your catalog requests can be fulfilled through an external provider:
    1. Complete the Service Exchange setup for your service catalog requests.
    2. Manage Service Catalog items for the Zero Touch request flow.
    3. Create a provider integration profile.
      注:
      You must perform this task only if the Scratchpad update received from your provider isn't in the format required for the Zero Touch request flow. You must also create a Script Include to transform Scratchpad updates from your provider.

    Zero Touch request flow tasks for your employees

    1. Request a hardware asset through the Zero Touch request flow.
    2. Acknowledge receipt of an asset received through the Zero Touch request flow.