Evaluate the RMA asset

Evaluate the Return Merchandise Authorization (RMA) asset on the scheduled date at the customer location.

始める前に

Role required: sn_daas_ham.daas_asset_manager or inventory_user

• Install the Hardware Asset Management for DaaS application from ServiceNow Store.
• Install the Hardware Asset Management application from ServiceNow Store.

手順

1. Navigate to Workspaces > Hardware Asset Workspace.
2. Select the DaaS provider view.
3. Select the RMA orders tab.
4. Select an RMA order number.
5. Select the RMA response order lines tab.
6. Select the asset task number with the Task type as Evaluate RMA asset.
7. On the form, fill in the fields.

   表 : 1. Evaluate RMA asset form

   Field	Description
   Number	Unique number for the Evaluate RMA asset task.
   Asset order line	The RMA response order line number associated with this task.
   Due date	Estimated date of completing this task.
   State	Status of the Evaluate RMA asset task. This field is automatically set to Open.
   Assignment group	The assignment group for the individual who is responsible for working on the Evaluate RMA asset task.
   Evaluation result	Repairable: The asset can be repaired. Replace: The asset can't be repaired and the old asset would be returned to the DaaS provider. A new inbound asset order would get created for requesting a new asset with the same model.
   Task name	Name of the current task. This field is automatically set to Evaluate RMA asset.
   Assigned to	The individual responsible for working on the Evaluate RMA asset task.
   Asset	The asset that is selected while creating an RMA response order line. For more information, see Create an RMA response order line.
   Short description	Brief description of the task.
   Description	Detailed description of the task.
   Work notes	Notes about the task that are visible to all users within your organization.

8. Select Close Task.

タスクの結果

• The result of the task completion changes according to the value selected in the Evaluation result field:
  • If you select Repairable, a task is created displaying a unique asset task number with the task type as Repair asset after you refresh the list. The Stage field of the RMA response order line is set to Repair.
  • If you select Replace, a task is created displaying a unique asset task number with the task type as Ship after you refresh the list. The Stage field of the RMA response order line is set to Inbound shipment. A new inbound asset order is created.
• The State field of the Evaluate RMA asset task is set to Closed Complete.

次のタスク

Repair the RMA asset or Ship the asset to the DaaS provider