Exploring Industrial Connected Workforce Integration with Health and Safety Incident Management
Summarize
Summary of Exploring Industrial Connected Workforce Integration with Health and Safety Incident Management
The ServiceNow Health and Safety Incident Management integrates with the Industrial Connected Workforce (ICW) suite to enable real-time reporting, triage, and elimination of safety incidents directly from the shop floor. This integration facilitates a closed-loop process that connects safety incident reporting to ICW task flows, manufacturing standards, and root cause analysis, helping organizations reduce recurring incidents and enhance workplace safety.
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Key Features
- Direct Incident Reporting: Operators and equipment owners can report safety incidents using the Digital Factory Workspace or ICW Mobile Experience, either as standalone reports or linked to existing ICW tasks like actions, deviations, and Industrial Guided Tasks (IGTs).
- Structured Incident Triage: Safety team members assess reported incidents, link them to root causes, and determine severity by associating incidents with equipment, functional locations, and failure modes.
- Standards-Based Elimination: Safety teams update manufacturing standards or create follow-up Industrial Actions to address and eliminate hazards, fostering continuous safety improvements.
- Role-Based Personas: The integration supports various user roles, including Operators (incident reporting), Equipment Owners (incident reporting related to equipment), Safety Team Members (triage and follow-up), and Safety Team Managers (oversight and standard approvals).
Key Outcomes
- Lowered Reporting Barriers: Simplifies and accelerates incident reporting directly from operational environments.
- Contextual Incident Creation: Enables creation of safety incidents tied to specific ICW tasks, enhancing the context for investigation.
- Improved Incident Management: Facilitates a structured process to triage incidents and drive root cause analysis efficiently.
- Continuous Safety Enhancement: Supports updates to manufacturing standards and tracks follow-up actions, reducing recurrence of safety issues.
Next Steps for ServiceNow Customers
To effectively use this integration, customers should explore configuration and usage resources such as creating safety incidents from ICW tasks, reporting incidents via mobile, and viewing incidents within the Digital Factory Workspace. These enable practical application of the integration to improve safety management on the shop floor.
The ServiceNow Health and Safety Incident Management connects with the Industrial Connected Workforce (ICW) suite and enables you to report, triage, and eliminate safety incidents directly from the shop floor.
ICW Health and Safety overview
The ICW Health and Safety Integration helps you to reduce recurring incidents and strengthen workplace safety by connecting safety incident reporting with ICW task flows, standards, and root cause analysis.
When operators encounter safety-related issues during their work, they can report incidents directly from the Digital Factory Workspace or ICW Mobile Experience. These incidents can be linked to existing ICW tasks such as actions, deviations, and Industrial Guided Tasks, providing context for investigation and follow-up.
Safety teams can then triage reported incidents, identify root causes, and take corrective action by updating relevant manufacturing standards or creating follow-up tasks. This closed-loop approach helps eliminate recurring safety issues and supports continuous improvement.
For more information on Health and Safety Incident Management, see Health and Safety Incident Management.
ICW Health and Safety Integration personas
| User | Description |
|---|---|
| Operator | Reports safety incidents from the shop floor and their work areas. Can create incidents from existing tasks. |
| Equipment owner | Reports safety incidents and can create incidents related to equipment they manage. |
| Safety team member | Triages reported incidents, links to root causes, and creates follow-up actions. |
| Safety team manager | Oversees incident triage, approves standard updates, and monitors safety metrics. |
ICW Health and Safety Integration workflow
The integration supports a structured workflow for managing safety incidents:
- Report: Operators report safety incidents from the shop floor using the workspace or mobile app. Incidents can be created standalone or from existing ICW tasks.
- Triage: Safety team members review reported incidents, assess severity, and determine root causes. Incidents can be linked to equipment, functional locations, and failure modes.
- Eliminate: Based on triage findings, teams can update relevant manufacturing standards to prevent recurrence or create follow-up actions to resolve identified hazards.
For more information, see Health and Safety Incident Management workflow example.
ICW Health and Safety Integration benefits
| Benefit | Feature | Users |
|---|---|---|
| Lower reporting barriers | Report safety incidents directly from workspace and mobile | Operators, Equipment owners |
| Contextual incident creation | Create safety incidents from existing ICW tasks (actions, deviations, IGTs) | Operators, Equipment owners |
| Structured triage process | Link incidents to root causes and initiate Industrial Root Cause Analysis | Safety team members, Safety team managers |
| Standards-driven elimination | Connect incidents to manufacturing standards for updates and improvements | Safety team managers, Equipment owners |
| Follow-up action tracking | Create and track Industrial Actions to resolve hazards | Safety team members |
What to explore next
- Using ICW Health and Safety Integration
- Create a safety incident from an ICW task
- View safety incidents in the Digital Factory Workspace
- ICW Health and Safety Integration reference
- Create a safety incident from a task
- Report safety incident from ICW Mobile
- Exploring Health and Safety Incident Management