Exploring Industrial Connected Workforce Integration with Health and Safety Incident Management

The ServiceNow Health and Safety Incident Management connects with the Industrial Connected Workforce (ICW) suite and enables you to report, triage, and eliminate safety incidents directly from the shop floor.

ICW Health and Safety overview

The ICW Health and Safety Integration helps you to reduce recurring incidents and strengthen workplace safety by connecting by connecting safety incident reporting with ICW task flows, standards, and root cause analysis.

When operators encounter safety-related issues during their work, they can report incidents directly from the Digital Factory Workspace or ICW Mobile Experience. These incidents can be linked to existing ICW tasks such as actions, deviations, and Industrial Guided Tasks, providing context for investigation and follow-up.

Safety teams can then triage reported incidents, identify root causes, and take corrective action by updating relevant manufacturing standards or creating follow-up tasks. This closed-loop approach helps eliminate recurring safety issues and supports continuous improvement.

For more information on Health and Safety Incident Management, see Health and Safety Incident Management.

ICW Health and Safety Integration Personas

Table 1. ICW Health and Safety Integration Personas

User	Description
Operator	Reports safety incidents from the shop floor and their work areas. Can create incidents from existing tasks.
Equipment owner	Reports safety incidents and can create incidents related to equipment they manage.
Safety team member	Triages reported incidents, links to root causes, and creates follow-up actions.
Safety team manager	Oversees incident triage, approves standard updates, and monitors safety metrics.

ICW Health and Safety Integration workflow

The integration supports a structured workflow for managing safety incidents:

1. Report: Operators report safety incidents from the shop floor using the workspace or mobile app. Incidents can be created standalone or from existing ICW tasks.
2. Triage: Safety team members review reported incidents, assess severity, and determine root causes. Incidents can be linked to equipment, functional locations, and failure modes.
3. Eliminate: Based on triage findings, teams can update relevant manufacturing standards to prevent recurrence or create follow-up actions to resolve identified hazards.

For more information, see Health and Safety Incident Management workflow example.

ICW Health and Safety Integration benefits

Table 2. benefits

Benefit	Feature	Users
Lower reporting barriers	Report safety incidents directly from workspace and mobile	Operators, Equipment owners
Contextual incident creation	Create safety incidents from existing ICW tasks (actions, deviations, IGTs)	Operators, Equipment owners
Structured triage process	Link incidents to root causes and initiate Industrial Root Cause Analysis	Safety team members, Safety team managers
Standards-driven elimination	Connect incidents to manufacturing standards for updates and improvements	Safety team managers, Equipment owners
Follow-up action tracking	Create and track Industrial Actions to resolve hazards	Safety team members

What to explore next

To learn more about configuring and using ICW Integration with Health and Safety, see:

• Using ICW Health and Safety Integration
• Create a safety incident from an ICW task
• View safety incidents in the Digital Factory Workspace
• ICW Health and Safety Integration reference
• Create a safety incident from a task
• Report safety incident from ICW Mobile
• Exploring Health and Safety Incident Management