Generate an action plan using AI Enhanced recommended actions for ICW Mobile

  • Release version: Australia
  • Updated April 25, 2026
  • 1 minute to read

    • Generate an action plan to document and track remediation steps for an Industrial Connected Workforce Mobile Experience (ICW Mobile) deviation. Action plans help you organize tasks, assign responsibilities, and monitor progress toward resolution.

    Before you begin

    Role required: sn_icw.deviation_user and sn_ai_enhanced_ra.action_plan_user

    About this task

    The AI Enhanced recommended actions for ICW Mobile enables you to generate a structured action plan, which you can use to resolve a deviation. Each action plan lists steps to follow, contains assigned owners, and tracking mechanisms for a timely resolution.

    Procedure

    1. In the new deviation, select the Recommendations tab and then select the Suggestions section.
    2. In the Action plan section, select Generate Action Plan.
    3. Select to expand and view the full action plan.
      Review the listed steps. The action plan is created using your uploaded resources and information available in the deviation record.
    4. After reviewing the steps, select Add to work notes to copy the generated action plan in the Work notes field of the deviation record.
    5. Select the Activity tab and refresh to view the generated action plan in the work notes.
    6. In the generated action plan, select the More () icon and then select Create follow-up actions.
      Use this option to create a follow-up action for either the entire action plan or a step listed in the action plan.
    7. Select the Related tab to view the follow-up action you have created.

    Result

    The action plan appears in Work notes of the deviation record that you can refer to as the remediation work progresses.

    You can also track and continue working on the follow-up actions.