Invoice case form tabs

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • The Invoice case form includes tabs that store invoice case information that an agent can use to perform related tasks.

    Table 1. Invoice case form tabs
    Tab Description
    Details Details about the case.
    Tasks Tasks that have been created for this case by the agent.
    Task SLAs The service level agreements that are associated with this case.
    Emails Emails that are sent or received as part of resolving this case.
    Cases by same requester Cases that are opened by the same requester.