Submit an issue using the supplier catalog

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • Submit an issue that you need help with.

    Before you begin

    Role required: sn_slm.contact

    Procedure

    1. Navigate to the Supplier Collaboration Portal home page by accessing your instance URL and adding a /supplier suffix.
      For example, https://example.com/supplier.
    2. In the portal header, select Raise a request.
    3. Under the General category, select the Submit or report an issue catalog item.
    4. In the Urgency drop-down list, select one of the following:
      • High
      • Medium
      • Low
    5. In the Description field, describe the issue that you need help with.
    6. To add attachments, such as documents and image files, to the request, select the add attachments icon (Add attachments icon.).
    7. Select Submit.
      The application creates a case and assigns it to the supplier manager to take the appropriate action.