Important considerations

  • Release version: Washingtondc
  • Updated February 5, 2026
  • 1 minute to read

    • Supplier product hierarchy comprises of the product model and supplier associated with the product.

    ServiceNow’s product of Sourcing and Procurement Operations has the following product hierarchy:

    • Product Category
    • Product Model
    • Supplier Product

    Supplier product is a combination of the Product Model plus Supplier. For example, the product of “Apple iPhone 14 Pro (128 GB) - Deep Purple” and this product is sold by 2 resellers “Reseller A” and “Reseller B” then they are created as 2 Supplier products within ServiceNow system. SAP does not have an equivalent of a Supplier Product and hence the Material primary data is imported from SAP system as Product Model and the users will have to do an additional step of creating a supplier product out of that product model.