Retrieve Primary Data from SAP

  • Release version: Washingtondc
  • Updated February 5, 2026
  • 1 minute to read

    • Retrieve primary data from SAP into the ServiceNow primary data tables.

    Before you begin

    Role required: admin

    Procedure

    1. Go to ERP Source Page.
    2. Navigate to SAP ECC.
    3. Enter the query parameters.
    4. Click Run Job button to run the service.
    5. Navigate to the Job Tracker table and verify if the record is created for the service job run.
      If the job fails, the error is listed in the service job tracker or job tracker record.

      The following diagram illustrates the process of retrieving the primary data from SAP.

      Retrieve primary data flow chart