Handling fees
Summarize
Summary of Handling Fees
This content describes the configuration of handling fees and shipping methods in the ServiceNow platform, enabling procurement administrators to manage purchase requests effectively. Handling fees can be automatically applied based on defined conditions, and shipping methods can be customized for specific suppliers and delivery locations during the checkout process.
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Key Features
- Handling Fees Configuration: Administrators can set conditions on the Purchase Request table to determine when a handling fee is applied. If multiple fees are generated, the lowest-ranked fee is used.
- Pricing Table: Handling fees can be defined as either fixed amounts or percentage-based prices, allowing flexibility in cost management.
- Purchase Line Creation: When a handling fee rule applies, a new purchase line is created specifically for handling fees, visible under the My Purchases tab.
- Shipping Methods: Administrators can create and associate shipping methods with suppliers and delivery locations, prompting users to select a method during checkout.
- Mandatory Selection: Shoppers must select a shipping method during both quick and full checkout processes, ensuring all necessary shipping details are captured.
Key Outcomes
By implementing handling fees and shipping methods, ServiceNow customers can streamline procurement processes, ensure accurate fee application, and enhance the shopping experience by providing clear shipping options. This leads to improved operational efficiency and better cost management in purchase requests.
As an administrator, you can configure the conditions of a purchase request, which when met, adds a handling fee to that purchase request. Any field on the Purchase Request table can be used as part of the conditions to determine if a handling fee is to be applied for a purchase.
If multiple handling fees are generated based on the configurable conditions, the handling fee with the lowest rank is applied. A Procurement Administrator can leverage the Pricing table to apply handling fee pricing. In the Pricing table, handling fees can be set as a fixed price or as a percentage-based price. When percentage-based pricing is not applied, the handling fee line amount is a percentage of the total amount of all the lines on the purchase request.
If there is a handling fee rule associated with a purchase requisition, a new purchase line is created with product type as handling fee. You can also view the details of this view-only handling fee purchase line from the My purchases tab.
Shipping method
As an administrator, you can create shipping methods and associate them with various suppliers and delivery locations. If a shipping method is defined by the admin for a specific supplier and a specific delivery location, it is prompted to the shopper during checkout. When multiple shipping methods are available, the user can select any one for the purchase. Shipping method is only applicable for product type goods. Shipping method records store the details of the carrier, the applicable suppliers, and the valid delivery location countries for those suppliers. If no countries are defined for a supplier to deliver, the shipper delivers to all countries.
- If the supplier in a given shipping method is listed in that shipping method's Supplier field.
- If the delivery location country in a given shipping method is listed in the Supplier delivers to field.
Shipping method is stored in each cart line and purchase line. It is also stored on each purchase requisition generated during full checkout, and is referenced in the purchase order and purchase order lines.
Shipping method is one of the criteria for grouping purchase requisitions, along with supplier, business owner, and blanket requisition. All purchase lines with the same shipping method are grouped together.