Review your service acknowledgment task from ShoppingHub Home

Review and acknowledge the receipt status of your ordered service from your supplier from ShoppingHub Home.

Before you begin

Note:

If you’re a new customer, or an existing customer who has upgraded and installed the Shopping Hub (sn_spend_uib) plugin, this task is applicable for you and is displayed in your list of to-dos. However, if you choose to continue with the existing Source-to-Pay Common Architecture (sn_shop) plugin and skip the Shopping Hub plugin, this task isn't available for you to work on. See Review your invoice acknowledgment from ShoppingHub Home to view your relevant tasks.

Service acknowledgment tasks are auto-created the first time on purchase order creation, and are triggered on a monthly basis by the Create Service Acknowledgment Task scheduled job. This scheduled job automatically picks all purchase order lines that have started and are yet to reach their end dates, and have some remaining amount or percentage or quantity to be delivered.

To review your service acknowledgments, your service request should have been reviewed and approved by a Procurement Specialist and converted to a purchase order. Only then, this to-do is displayed to you on ShoppingHub Home.

Role required: sn_shop.shopper

About this task

You can review your service acknowledgment tasks from the Other to-dos tab. The due date of your service acknowledgment task is set based on the due date defined by you when placing the order.

Procedure

1. Navigate to All > ShoppingHub > ShoppingHub Home.
2. Select the user icon and select My to-dos.
3. Select the Other to-dos tab.
4. On the Pending confirmation tab, select the to-do you want to work with.
   The to-do details page is displayed with information on the order summary and order lines.
5. Do one of these actions.

   Action	Description
   Received	Displays the Confirm what you received dialog box, where you can enter the received quantity of your order for that particular month (if the unit of the supplier product is individual unit), or the received percentage (if the unit of the supplier product is fixed fee). This information is now displayed in the Confirmed tab. Note: If the purchase order line has fixed fee as the unit, then it is automatically set up for percentage.
   I didn't receive any services	Displays the Confirm you didn't receive any services dialog box to record your confirmation for that particular month. On confirmation, the task is marked as Closed Complete, and the scheduled job will run to create a new task for you the following month.
   Mark to-do as complete	Displays the Confirm you didn't receive all services dialog box to record your confirmation for that particular month. On confirmation, the task is marked as Closed Complete.

   Note:

   Every time you confirm receiving a percentage of your order, a receipt of type Services is automatically created. This receipt can be viewed by a Procurement Specialist against your purchase order on Source-to-Pay Workspace.