CoEI Influencing Funding Strategy

The Center of Excellence & Innovation (CoEI) Funding Strategy Accelerator advises Impact customers on how to identify and develop a strategic CoEI Funding approach.​

Accelerator overview

CoEI Funding Strategy Accelerator Accelerator provides Impact customers with leading practices content and prescriptive guidance and support to build a funding model within their organization. This Accelerator aims to help you use the CoEI Funding Strategy as a vehicle to realize and accelerate the value received from ServiceNow products.

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This Accelerator is available for Impact Advanced and Total packages.

What you get

Kickoff meeting (up to 60 minutes)

• Review scope and expectations of the Accelerator
• Overview of the customer responsibilities
• Recap and validation of goals and key information

Funding model overview and assessment (up to 180 minutes)

• Review different funding models
• Discuss benefits of different types of funding models
• Select the funding model framework for customization

Funding model customization workshop (up to 180 minutes)

Review the different activities needed to customize your selected model to successfully stand up your funding strategy

Recommendation readout (up to 60 minutes)

• Present customized funding model and supporting resources for you to implement
• Address additional questions​
• Review how to use the tools provided in the handoff, such as cost tracking

Outputs

• Customized Funding Strategy, including an overview of the chosen funding model and budget allocation plan
• Customizable funding model templates and frameworks (Centralized, decentralized, and hybrid)​
• Guiding principles to help evolve CoEI with growth​ (Governance, OCM)  prioritized 
• Follow-up recommendation on other Impact Accelerators  related to your funding strategy

Requested customer resources

One or more customer resource is requested. The specific number of resources provided is Accelerator and customer specific.

表 : 1. Customer resource and responsibilities

Customer resource	Responsibilities	Required	Optional
Change leads	Manages the customer’s ServiceNow change enablement program	✓
Communication leads	Drafts and publishes the customer’s internal communications	✓
Compliance and audit officer	Responsible for compliance, risk management, and audit procedure	✓
Platform owner	Responsible for the overall accountability of the ServiceNow platform Provides leadership and oversight to the System Administrators Ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform. ,	✓
Process leads	Subject matter expert responsible for managing the applicable process	✓
Process or service owners	A senior leader within each business unit who is accountable for ensuring a process or service, such as incident, change, or employee onboarding, is fit for its purpose	✓
Process owners	Owns one or more processes related to the service, or ancillary process Defines process flow, for example ancillary processes such as, ITSM incident management, ITSM change management, HR employee onboarding, or customer service management requests	✓
Reporting leads	Meets with the ServiceNow Impact Accelerator consultant, provides access to the required resources, and drives the actions from the engagement	✓
Executive suite: CTO or CIO	Responsible for the overall ServiceNow roadmap		✓
Platform administrator	Responsible for the day-to-day administration of ServiceNow platform		✓
ServiceNow development lead	Leads development on the ServiceNow platform		✓
ServiceNow development team lead	Leads development on the ServiceNow platform		✓
ServiceNow Platform Architect	Responsible for overall ServiceNow platform architecture, strategy, and governance		✓
Subject matter experts (SMEs)	Subject matter experts (SMEs)		✓
System Administrators	Maintains the stability and usability of the ServiceNow platform Performs application maintenance, manages support for cases related to ServiceNow applications Contributes to ServiceNow software releases by delivering configuration tasks and features		✓
Technical governance board lead	Leads the technical governance board that establishes policies and procedures for data, security, development, change, and release		✓

Requested Information / Access

• Organizational chart and roles and responsibilities
• RACI diagrams
• Charter and/or guiding principles document

Exceptions

ServiceNow resources are not responsible for implementation or management of the ServiceNow CoEI.