Jumpstart Your Knowledge Management

The Jumpstart Your Knowledge Management Accelerator provides a demonstration of the possibilities and capabilities of Knowledge Management.

Accelerator overview

Jumpstart Your Knowledge Management provides Impact customers with an  overview of Knowledge Management's key capabilities and features. This offering explores core functionalities and leading practices, guiding customers through effective implementation and adoption strategies. You will learn how to streamline knowledge creation and sharing while enhancing search outcomes for your organization. Additionally, we demonstrate how well crafted knowledge content amplifies results when used with AI-powered features. This Accelerator also includes key resources and leading practice guides to set you on the path to knowledge excellence.

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This Accelerator is available for Impact Guided, Advanced, and Total packages.

Offered pursuant to the applicable Impact Accelerator Description available at  https://www.servicenow.com/legal/servicenow-impact.html

What you get

Session preparation

• Provision a temporary instance
• Activate related plugins

Customer coaching session #1 (up to 90 minutes)

Includes the following:

• Overview of Knowledge Management capabilities & features
• Applied demonstration on setting up Knowledge Management for success
  • Effective planning & governance
  • Initial setup and configuration support
  • Strategies for managing and consuming Knowledge effectively
• Key resources and leading practices guides
• 30 days access to the temporary instance is provided

Customer coaching session #2 (optional upon customer request, up to 60 minutes)

Opportunity for Q&A related to Knowledge Management.

Requested customer resources

One or more customer resource is requested. The specific number of resources provided is Accelerator and customer specific.

表 : 1. Customer resource and responsibilities

Customer resource	Responsibilities	Required	Optional
Platform Owner	Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform.	✓
System Administrators	Maintains the stability and usability of the ServiceNow platform by performing application maintenance, managing support for cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features.	✓
Knowledge Process Owners	Primary stakeholders responsible for Knowledge Management process.	✓
Knowledge Content Stakeholders	Owns, administers, consumes or distributes organizational knowledge. This may include other process and information owners as well as agents, employees and representatives for external stakeholders. Examples: Service Desk Manager for ITSM, Customer Service Manager for CSM, Information Architects, User Experience Analysts,Agents, Engineers & Fulfillers, and Representatives for Employees, Customers, Partners & Consumers.		✓
Developers	Writes code for the ServiceNow platform.		✓
Trusted Service Partners	Attends ServiceNow Impact Accelerator coaching session(s) to understand leading practices and potentially support customer going forward.		✓

Requested information / access

Refer to the applicable Impact Accelerator description available at https://www.servicenow.com/legal/servicenow-impact.html

Exclusions

This Impact Accelerator in its entirety or portions of the Impact Accelerator activities may not be available to customers in certain restricted environments, to self-hosted customers, or to managed service providers with domain separated instances.

ServiceNow resources are not responsible for implementing recommendations on customer’s non-production or production instances.