Jumpstart your Service Operations Workspace

  • リリースバージョン: Australia
  • 更新日 2026年03月12日
  • 所要時間：5分

    • This Accelerator illustrates a demonstration of the possibilities and capabilities of Service Operations Workspace.

    Accelerator Overview

    Jumpstart Your Service Operations Workspace Accelerator provides Impact customers with an overview of Service Operations Workspace, which aims to provide a unified workspace for day-to-day IT Service Management (ITSM) operations. An applied demonstration of the possibilities and capabilities via a temporary cloned instance and leading practices on getting started is included.

    注:
    This Accelerator is available for Impact Guided, Advanced, and Total packages.

    Offered pursuant to the applicable ServiceNow Impact Package and Accelerator descriptions available at https://www.servicenow.com/legal/servicenow-impact.html.

    What you get

    Service Operations Workspace Setup
    • Provisioning of a temporary instance
    • Activating and configuring Service Operations Workspace
    Customer Coaching Session #1 (up to 90 min)
    Thirty days of access to the temporary instances
    Review of:
    • Workspace strategy overview
    • Demonstration of Service Operations Workspace
      • Manage incidents, problems, and interactions easily with a unified navigation
      • Improve overall employee experience with personalized, configurable views
      • Collaborate across teams to resolve issues faster
    • Key resources and guides
    Customer Coaching Session #2 (Optional on Customer request – up to 60 min)
    Opportunity for a Questions and Answers session related to Service Operations Workspace

    Requested customer resources

    表 : 1. Customer resource and responsibilities
    Customer Resource  Responsibilities 
    Platform Owner (Required) Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform.
    System Administrator(s) (Required) Maintains the stability and usability of the ServiceNow platform by performing application maintenance, managing support for cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features.
    IT Service Desk Manager (Recommended) Subject matter expert responsible for managing IT Service Desk.
    Service Desk Agent(s) (Recommended) Subject matter expert(s) responsible for day-to-day ITSM operations.
    Trusted Service Partners (Recommended) Attends ServiceNow Impact Accelerator coaching session(s) to understand leading practices and potentially support customer going forward.

    Requested information/access

    Please refer to the applicable Impact Accelerator Description available at https://www.servicenow.com/legal/servicenow-impact.html

    Exceptions

    This Impact Accelerator in its entirety or portions of the Impact Accelerator Activities may not be available to customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, to self-hosted customers, or in other restricted environments.

    ServiceNow is not responsible for implementing [Product] recommendations on Customer’s sub-production or production instances.