Jumpstart Your Virtual Agent
This accelerator provides guidance on realizing benefits with the ITSM Virtual Agent.
Accelerator Overview
Jumpstart Your Virtual Agent provides Impact Customers with an applied demonstration of ITSM Virtual Agent capabilities. This includes a technical overview of how to set up ITSM Virtual Agent, resources, training, and services available to successfully implement ITSM Virtual Agent. It aims to help Customers remove barriers and accelerate Virtual Agent adoption by demonstrating ITSM Virtual Agent capabilities in a temporary instance, which is a copy of the Customer’s selected production environment.
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This accelerator does not cover content related to the Now Assist (GenAI) Virtual Agent.
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This Accelerator is available for Impact Guided, Guided+ (SV or PG), Advanced, and Total packages.
What you get
- Virtual Agent Activation
- Provision a temporary instance
- Activate Virtual Agent plugin
- Activate and run AI-powered data exploration tools to provide insights on automation opportunities
- Activation of core topics
- Collaboration tool and Live Agent demo setup
- Customer Coaching Session #1 (up to 2 hours)
Review of:
- Introduction to Virtual Agent
- Applied demonstration
- Process overview
- Summary of configuration steps
- Required plugins
- Review of insights from AI-powered data exploration tools
- Key implementation resources
- Customer Coaching Session #2 (Optional upon Customer request – up to 1 hour)
- Opportunity for Q&A related to ITSM Virtual Agent
- Provide additional guidance on implementation resources and process, plugins, findings
Requested customer resources
| Customer Resource | Responsibilities | Required | Recommended |
|---|---|---|---|
| ITSM Virtual Agent Lead | Subject matter expert responsible for implementing ITSM Virtual Agent. | ✓ | |
| IT Service Desk Manager | Subject matter expert responsible for managing IT Service Desk. | ✓ | |
| System Administrator(s) | Maintain the stability and usability of the ServiceNow platform by performing application maintenance, managing support for cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features. | ✓ | |
| Enterprise Architect(s) | Provide a holistic view of the organization’s strategy, processes, and other systems, including any necessary policy or organizational requirements. Help guide the Platform Owner to align with technical or functional standards. | ✓ | |
| Developer(s) | Write code for the ServiceNow platform. | ✓ |
Requested information/access
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Additional details on supplemental legal terms, prerequisites, specifications, requirements, and exclusions can be found in the Impact Accelerator Terms Matrix.