ServiceNow Now Assist skills: Developer-oriented list

The ServiceNow AI Platform offers a range of skills that support efficiency in each development workflow.

If you are an experienced developer, this list can help you identify which tasks AI automates on your behalf. Each skill represents a previously manual task, a complex business rule, or a classification system that AI automates. Architect the data flow and governance for these skills, rather than writing the repetitive logic they replace.

See Now Assist skills for a complete list of Now Assist skills.

Application and artifact creation

표 1. Application and artifact creation skills

Skill	Description
App generation	Generates a starter ServiceNow application from a natural-language description.
Catalog item generation	Creates a service catalog item from intent.
Experience generation	Generates UI and experience components from a prompt.
Mobile card generation	Creates mobile UI cards for ServiceNow mobile experiences.
Create a demand	Creates demand records conversationally.
Story generation	Generates stories from higher-level planning items.
Target generation	Creates targets from planning or strategic context.
Write planning item	Generates planning items from text input.

Workflow, flow, and automation

표 2. Workflow, flow, and automation skills

Skill	Description
Flow generation	Builds Workflow Studio flows from natural-language requirements.
Flow generation with images	Builds flows using image-based context where supported.
Flow recommendations	Suggests next components while building a flow.
Flow summarization	Summarizes what an existing flow does.
Playbook generation	Creates guided playbooks for structured work.
Playbook generation with images	Creates playbooks enhanced with images.
Playbook recommendations	Recommends playbook steps or structure.
Spoke generation	Generates Integration Hub spokes for integrations.
Event handler generation	Creates event-handling logic from intent.
RPA bot generation	Generates robotic process automation bots.
LEAP installer	Assists with installing and configuring automation components.

Code and script assistance

표 3. Code and script assistance skills

Skill	Description
Code Assist generation	Generates code from natural-language prompts.
Code Assist edit	Edits or refactors existing code.
Code Assist autocomplete	Provides inline code completion.
Code Assist summarization	Explains what a piece of code does.
Client script summarization	Summarizes client-side scripts.
Hide Code Assist API definition	Controls visibility of Code Assist APIs.
New column data generation	Generates data for newly added table columns.

Testing, quality, and risk

표 4. Testing, quality, and risk skills

Skill	Description
Test generation	Generates test cases from expected behavior.
Change request risk explanation	Explains risk factors in change requests.
Risk assessment summarization	Summarizes risk assessments.
Risk event summarization	Summarizes risk events.
Security incident quality assessment	Evaluates the quality of security incident handling.
Approval recommendation	Recommends approvals based on record context.

Summarization and reading compression

표 5. Summarization and reading compression skills

Skill	Description
App summary generation	Summarizes an application's purpose and structure.
Complete record generation	Generates a full human-readable record summary.
Document summarization	Summarizes attached document content.
Docs summarization	Summarizes documentation content.
Doc generation	Generates documentation text.
Work notes analysis	Analyzes work notes and highlights key themes.
Sidebar discussion summarization	Summarizes sidebar discussions.
Chat summarization	Summarizes chat conversations.
Email recommendation	Generates recommended email responses.
Resolution notes generation	Generates resolution notes.
Release notes generation	Generates release notes.

Case, incident, and service operations

표 6. Case, incident, and service operations skills

Skill	Description
Incident summarization	Summarizes incidents.
Incident assist	Assists with incident resolution.
Incident sentiment analysis	Analyzes sentiment in incidents.
Case summarization	Summarizes customer or employee cases.
Suggested steps generation	Recommends next actions.
Chat reply recommendation	Suggests chat replies.
Activity response generation	Generates responses to case activity.
Work order task summarization	Summarizes field service work order tasks.
Government case summarization	Summarizes public-sector cases.

Knowledge and content intelligence

표 7. Knowledge and content intelligence skills

Skill	Description
KB generation	Generates knowledge base (KB) articles.
Knowledge content recommendation	Recommends relevant knowledge content.
Article optimization	Improves quality and clarity of knowledge articles.
Potential knowledge gaps	Identifies missing knowledge content.

Analytics and data exploration

표 8. Analytics and data exploration skills

Skill	Description
Analytics exploration	Explores analytics data via natural language.
Exploration summarization	Summarizes analytics explorations.
Analytics query generation	Generates analytics queries from intent.
Analytics insight generation	Produces insights from analytics datasets.
Analytics follow-up generation	Generates follow-up analytical questions.
Analytics hidden insight generation	Surfaces non-obvious insights.
Dashboard and visualization export	Exports dashboards and visualizations.
Data visualization generation	Generates charts and visualizations.

Configuration, CMDB, and architecture

표 9. Configuration, CMDB, and architecture skills

Skill	Description
Configuration item (CI) summarization	Summarizes configuration items.
Manage duplicate CIs	Identifies and manages duplicate CIs.
Service mapping candidates	Suggests service mapping candidates.
Diagram change analysis	Analyzes changes in architecture diagrams.
Business application insights	Generates insights on business applications.
Register a business application	Creates business application records.
Register a digital integration	Registers digital integrations.

Security, risk, and compliance

표 10. Security, risk, and compliance skills

Skill	Description
Correlation insights generation	Generates correlation insights for security incidents.
Post-incident analysis	Summarizes incidents after resolution.
Common control objective creation	Creates control objectives.
Control objective impact analyzer	Analyzes impact of control objectives.
Regulatory alert summarization	Summarizes regulatory alerts.
Vulnerable item deduplication	Deduplicates vulnerability items.
Suggest vulnerability solutions	Recommends remediation actions.

Finance, procurement, and supply chain

표 11. Finance, procurement, and supply chain skills

Skill	Description
Invoice case summarization	Summarizes invoice-related cases.
Invoice data extraction	Extracts structured data from invoices.
Purchase order summarization	Summarizes purchase orders.
Procurement case summarization	Summarizes procurement cases.
Supplier summarization	Summarizes supplier records.
Negotiation summarization	Summarizes sourcing and negotiation activity.