Exploring business processes
Business processes are a structured sequence of tasks that are grouped, helping to accomplish specific outcomes.
You can create business processes or modify an existing one to align it with your business requirements.
Based on the requirements, the business capability hierarchy can be modeled using the business process relationship. You can edit the business process records using the CI relationships to create a business process hierarchy.
A business process or capability hierarchy is an ordered grouping of business processes in a hierarchical fashion.
L0 and L1 business processes
L0 signifies the high-level process encompassing all activities associated with that process. For example, in the IT service management business process, the L0 business process encompasses all activities related to managing IT services within the organization.
L1 signifies the specific tasks within the L0 business process. For example, within the IT service management business process, incident management is an L1 business process which specifically deals with logging, categorizing, and resolving incidents.