Exploring Enterprise Architecture (formerly Application Portfolio Management)

  • 릴리스 버전: Australia
  • 업데이트 날짜 2026년 03월 12일
  • 소요 시간: 4분

    • Learn about the features, functionality, and the business value that Enterprise Architecture (formerly Application Portfolio Management) provides.

    Enterprise Architecture uses the following key solution components:

    • Application Classification
      • Focuses on Enterprise Business Applications, which can also include functional modules part of a larger ERP suite.
      • Provides additional attributes to classify applications in a new CI class, Business application, which extends the base Configuration Management Database (CMDB) configuration item.

        The configuration items used in Enterprise Architecture are related by establishing a CMDB relationship with each other.

        그림 1. Enterprise Architecture CI relationship
        APM configuration items relationship
      • Captures phased rollout/deployment of applications by business unit or geography.
      • Captures attributes from the referenced Software Model.
    • Applications Assessment Framework
      • Indicators to assess the application across dimension such as cost, quality, risk, user satisfaction, and business alignment.
      • Common indicators from ServiceNow applications like Financial Management for costs, ITSM for support issues, PPM for investment details.
    • Reports and Dashboards
      • Application Landscape Dashboard
      • Application 360 Dashboard
      • Application Assessment Dashboard
      • Application Strategy Recommendation (bubble chart)
      • Applications Rationalization Roadmap
      • Application Risk and Compliance Overview (role required is sn_grc.reader)
    • Integration with other applications
      • Integrates with Project Portfolio Suite (PPS) to track execution of strategic goals and recommendations.
      • Integrates with Financial Management to assess applications costs and associated breakdowns.
      • Integrates with PPS to assess planned investments for applications.
      • Integrates with ITSM to assess the incidents, problems, and changes for the applications.
      • Integrates with Service Administration to generate an assessment questionnaire to a user or user group who use the business application and can assess its performance.
      • Integrates with Agile Development 2.0 Digital Portfolio Management (DPM) so that the DPM managers gain a comprehensive understanding of business applications that helps in taking informed decisions to invest, sustain, or replace them. DPM provides a unified workspace for owners to view and collectively manage their services and applications through the full life cycle. For more information, see Exploring Digital Portfolio Management.