Designing Playbook Experience

After building playbooks in Workflow Studio, Playbook Experience administrators can configure the layouts and further customize playbook functions during runtime.

There are many different ways that a Playbook Experience admin can customize the layout of a playbook during runtime. Playbooks can be designed and customized in UI Builder for:

• A configurable workspace,
• Service Portal,
• or the ServiceNow Mobile Platform.

Once customized to your satisfaction, mobile playbooks must be embedded. For playbooks that in a configurable workspace or Service Portal page, there are no additional steps needed before end users can run your playbook.