Service provider reference architecture for Service Integration Management (SIAM)

  • 릴리스 버전: Australia
  • 업데이트 날짜 2026년 03월 12일
  • 소요 시간: 1분

    • The Service Integration Management Service Integration and Management (SIAM) for service provider (SP) architecture integrates services for a unified customer experience.

    Attributes of SIAM architecture

    • Customers access SP services on a dedicated or shared portal to the SP shared instance.
    • SPs use ServiceNow shared instances to manage their service delivery.
    그림 1. SIAM architecture at a glance
    Reference architecture SIAM
    그림 2. SP reference architecture comparison
    Reference architecture comparison