Install Order Management for Manufacturing Commercial Operations

Set up the Order Management (Order Management) applications for Manufacturing Commercial Operations to optimize the lead-to-cash cycle and allow your agents can work on various stages of the manufacturing sales life cycle, such as order and fulfillment and entitlements.

Installing and configuring Order Management applications

As a user with the admin role, complete the following main configuration tasks to set up your Order Management applications for Manufacturing Commercial Operations.

Table 1. Configuration tasks

Configuration task	Description
Configuring Order Management	Install the Order Management application from the ServiceNow Store. This application enables your agents to capture, manage, and fulfill orders from enterprise customers.
Configuring product offerings and catalogs	Create product offerings and the associated product catalogs that can be used by Sales Customer Relationship Management (Sales CRM) agents for pre-sales activities, order capture, and post-sales engagement.
Configuring product pricing with Pricing Management application	Use the Pricing Management application to create the price lists and price list lines, define pricing adjustments, and manage other features that control pricing for product offerings. Product pricing is used by your sales and order agents when creating opportunities, quotes, and sales orders in Sales CRM.