---
sourceDocument: Australia Manufacturing
sourceDocumentLink: https://www.servicenow.com/docs/r/manufacturing

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Manufacturing

ft:clusterId :

    - mftg

bundleId :

    - mftg

workflow :

    - Customer and Industry


---

# Claim submission use case

# Recall claim submission use case {#ariaid-title1}

* Release version: Australia
* 
* Updated March 16, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Use case scenarios demonstrate when and how to use the Dealer portal application to submit a recall claim. It provides practical examples of common recall management situations.

## Scenario {#mco-recall-claim-submission-use-case__section_dxn_rgs_p3c}

James, a service advisor at an Alectri dealership, completes a recall repair on a 2023 Alectri Voltar VS and must submit a recall claim for OEM reimbursement. Dealers face several claim submission challenges:

* Data entry errors: Manual entry creates delays and increases mistake rates.
* Campaign discovery: Difficulty locating correct campaigns and corrective actions slows the submission process.
* Incomplete submissions: Missing mandatory information leads to claim rejections.
* Visibility gaps: Lack of real-time claim status visibility hinders proactive management.
{#mco-recall-claim-submission-use-case__ul_oks_vgs_p3c}

## Solution {#mco-recall-claim-submission-use-case__section_cjn_ldw_tjc}

James uses the MCO Dealer Portal to submit the recall claim through four key steps:

1. Select: Choose the vehicle from the dealership asset list and enter repair details.
2. Configure: Select Recall as the repair type and pick the corrective action from the pre-populated list.
3. Review: Check auto-populated details including problem description, required tools, parts, quantities, and labor codes.
4. Submit and Track: Submit the complete claim and monitor status in real time via the activity stream.

{#mco-recall-claim-submission-use-case__ol_jbp_ygs_p3c}

The [Using the dealer portal](https://www.servicenow.com/docs/kt6o~DFrBLPoFvwnjRmDMA "The dealer portal enables you to manage the repair, recall, and sales promotion claims.") enables completeness and compliance before submission.

## Benefits {#mco-recall-claim-submission-use-case__section_um4_mdw_tjc}

Compare the impact of using the MCO Dealer Portal for recall claims.  
{#mco-recall-claim-submission-use-case__table_djn_ldw_tjc__entry__2}

| Without MCO | With MCO Dealer Portal |
|-|-|
| Manual campaign and action lookup | Auto-populated campaigns and corrective actions. |
| Error-prone data entry | Auto-populated parts, labor codes, and charges minimize mistakes. |
| Incomplete claim submissions | Alerts and validation ensure all mandatory actions are included. |
| No visibility into claim status | Real-time status tracking and activity stream enable proactive management. |
| High rejection rates | Validation checks catch missing information before submission. |
[Table 1. Recall claim submission benefits]

{#mco-recall-claim-submission-use-case__table_djn_ldw_tjc}

## Outcome {#mco-recall-claim-submission-use-case__section_cts_ndw_tjc}

James submits a complete recall claim with all required corrective actions in minutes. The guided experience with auto-population and mandatory validation reduces processing time and minimizes rejection risk, enabling faster OEM
reimbursement.