Recall claim submission use case

Use case scenarios demonstrate when and how to use the Dealer portal application to submit a recall claim. It provides practical examples of common recall management situations.

Scenario

James, a service advisor at an Alectri dealership, completes a recall repair on a 2023 Alectri Voltar VS and must submit a recall claim for OEM reimbursement. Dealers face several claim submission challenges:

• Data entry errors: Manual entry creates delays and increases mistake rates.
• Campaign discovery: Difficulty locating correct campaigns and corrective actions slows the submission process.
• Incomplete submissions: Missing mandatory information leads to claim rejections.
• Visibility gaps: Lack of real-time claim status visibility hinders proactive management.

Solution

James uses the MCO Dealer Portal to submit the recall claim through four key steps:

1. Select: Choose the vehicle from the dealership asset list and enter repair details.
2. Configure: Select Recall as the repair type and pick the corrective action from the pre-populated list.
3. Review: Check auto-populated details including problem description, required tools, parts, quantities, and labor codes.
4. Submit and Track: Submit the complete claim and monitor status in real time via the activity stream.

The Using dealer portal enables completeness and compliance before submission.

Benefits

Compare the impact of using the MCO Dealer Portal for recall claims.

Table 1. Recall claim submission benefits

Without MCO	With MCO Dealer Portal
Manual campaign and action lookup	Auto-populated campaigns and corrective actions.
Error-prone data entry	Auto-populated parts, labor codes, and charges minimize mistakes.
Incomplete claim submissions	Alerts and validation ensure all mandatory actions are included.
No visibility into claim status	Real-time status tracking and activity stream enable proactive management.
High rejection rates	Validation checks catch missing information before submission.

Outcome

James submits a complete recall claim with all required corrective actions in minutes. The guided experience with auto-population and mandatory validation reduces processing time and minimizes rejection risk, enabling faster OEM reimbursement.