Recall claim submission use case

Use case scenarios demonstrate when and how to use the Dealer portal application to submit a recall claim. It provides practical examples of common recall management situations.

Use case: Dealer recall claim submission

Scenario

James, a dealer service advisor at an Alectri dealership, performed a recall repair on a 2023 Alectri Voltar VS and needs to submit a recall related repair claim for OEM reimbursement. Recall claim submissions face several challenges:

• Manual entry creates delays and errors
• Dealers spend time searching for applicable campaigns and corrective actions
• Missing or incomplete corrective actions lead to claim rejections
• Unclear repair instructions and cost details cause confusion
• Limited visibility into claim status after submission
• Difficulty responding to OEM questions or adding missing documentation

Solution

James uses the Manufacturing Commercial Operations (MCO) Dealer Portal to submit a recall claim:

1. Selects the vehicle from auto-populated dealership assets and enters repair details
2. Launches guided job entry and selects Recall as the repair type
3. Selects the corrective action from the auto-populated corrective action list.
4. Reviews auto-populated details including problem description, required tools, parts with quantities and amounts, and labor codes
5. Receives alerts for missing mandatory corrective actions and adds the required software update and recall part
6. Submits the complete claim and tracks status in real time, responding to OEM questions through the activity stream

The Dealer management ensures completeness and compliance before submission.

Benefits

• Faster submissions: Automatic campaign and corrective action identification eliminates manual searching
• Reduced errors: Auto-populated parts, labor codes, and charges minimize manual entry mistakes
• Improved completeness: Alerts ensure all mandatory corrective actions are included
• Clear guidance: Detailed instructions and scope information improve repair accuracy
• Real-time visibility: Status tracking and activity stream enable proactive claim management
• Lower rejection rates: Validation checks catch missing information before submission

Outcome

James successfully submits a complete recall claim with all three required corrective actions for the 2023 Alectri Voltar VS. The guided experience with auto-population and mandatory validation reduces claim processing time and minimizes the risk of rejection, enabling faster OEM reimbursement.