Monitoring order jeopardy

Order managers and agents can monitor jeopardy-enabled fulfillment tasks. When a task enters jeopardy, managers can take action to ensure the fulfillment workflow isn’t delayed.

When Jeopardy Management is added to fulfillment task flows, Jeopardy Management tracks the time to complete tasks and creates a predictive assessment of the risk level to the fulfillment plan. If a task is taking longer than the defined time, jeopardy alerts are shared.

The following table describes where you can view the jeopardy status.

Table 1. View jeopardy status

Option	Description
In Jeopardy enabled order forms, look for the Jeopardy Level column	Look for jeopardy status in the Jeopardy Level column of the order status form. Jeopardy levels include Low, Medium, High, and Critical.
Order timeline view	Navigate to Customer Order > All and select an order you're working with. On the Order Details page, select View order timeline from the Order breakdowns section.
Order orchestration view	Navigate to Customer Order > Order > Order Line Item > Orchestration. Each Orchestration tile shows the task and Service Level Agreements (SLA) progress.
SLA Definition Progress Bar	Navigate to Customer Order > Order > Order Line Item > Task > SLA and view the status bar. The status bar shows the SLA progress, for example: Green: SLA progressing on its time line. Red: Task is near the end of the critical percentage of allotted time.

Related concepts

• Configuring Order Management
• Order management