Resolve order fallouts

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Learn how to close the order fallout tasks in Order Management so that you can progress with order fulfillment.

    Before you begin

    Role required: sn_fallout_mgmt.fallout_manager, sn_fallout_mgmt.fallout_agent

    Procedure

    1. Navigate to  Workspaces > CSM/FSM Configurable Workspace .
    2. Select the List icon .
    3. Navigate to Fallouts > All.
      To view only those fallout records that are assigned to you, select My Fallouts.
    4. Select the fallout record you want to view.
      For information about field descriptions, see the Fallout workspace fields section in Fallout form fields.
    5. Optional: Enter a work note to as you work with the fallout task.
    6. Close the fallout task by selecting Closed complete from the State drop-down menu.
    7. Select Save.

    What to do next

    After resolving a fallout task, review and close the order fulfillment task. For more information, see Review and close fulfillment tasks.