Fallout form fields

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
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    Summary of Fallout Form Fields

    The Fallout form allows you to manually create, review, and modify order fallout records within your ServiceNow environment. This tool is essential for managing issues related to order fulfillment and inventory management effectively. The updated version enhances your ability to track and resolve fallout situations as they arise.

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    Key Features

    • Number: A unique identifier for each fallout record, prefixed with "FO".
    • Fallout Type: Categorizes the fallout activity, with options to create additional types tailored to your enterprise needs.
    • Billing Issue: Records any disputes related to ordered items.
    • Inventory Allocation Failure: Indicates when inventory is inadequate for fulfilling an order.
    • Provisioning Failure: Represents issues related to unavailable systems due to connectivity problems.
    • Related Order Task: Links the fallout record to its originating order task.
    • Order Line Item: Identifies the specific customer or service order line item related to the fallout.
    • State: Reflects the current processing state, which can be manually assigned and includes statuses like Open, In Progress, On Hold, Awaiting Information, Resolved, Closed Complete, and Canceled.
    • Priority: Indicates the urgency of the fallout, ranging from Critical to Planning.
    • Assignment Group: Defines the group responsible for acting on the fallout record.
    • Assigned To: Names the individual responsible for managing the fallout.
    • Short Description: Provides a brief overview of the fallout task.
    • Work Notes: Allows for internal notes that are not visible to the customer.
    • Attachments: Facilitates the addition of relevant files to the fallout record.

    Key Outcomes

    Utilizing the Fallout form effectively enables your organization to promptly identify and address issues related to order fulfillment. By categorizing and prioritizing fallout records, teams can respond to critical matters swiftly, improving overall service delivery and customer satisfaction. The ability to attach files and maintain internal notes further streamlines communication and resolution processes.

    The Fallout form enables you to manually create, review, and modify the order fallout records.

    Field Description
    Number

    Unique system-assigned fallout number, starting with a prefix of FO.
    Fallout Type
    Category that indicates the type of fallout activity.
    Billing Issue
    Billing issues and disputes that exist for the ordered item.
    Inventory Allocation Failure
    Inadequate inventory. An ordered item can't be fulfilled.
    Provisioning Failure
    Associated system that is unavailable due to connectivity problems, timeouts, or other issues.
    Note:
    You can also create additional fallout types, as per the requirements of your enterprise. To learn more, see Create additional fallout types.
    To view the associated details or search for another fallout type:
    • Select the detail icon to view the associated details for the fallout type.
    • Select the search icon to search and select another fallout type.
    Related order task

    Identifier of the order task that the fallout record originated from.
    Order Line Item

    Identifier of the customer or service order line item that the fallout record originated from.
    State
    Indicator of the current processing state for the fallout record. Unless otherwise indicated, the fallout manager or agent manually assigns the appropriate state to the fallout record, depending on where it currently resides in the processing cycle.
    Open
    Fallout record that is new and not currently assigned to a person to work on.
    In progress
    Fallout record that is assigned and currently being worked on.
    On hold
    Fallout record that is on hold. No further fallout processing can take place until you release the hold.
    Awaiting information
    Fallout record that is on hold and waiting for more information before processing can proceed.
    Resolved
    Fallout issue that has a resolution but you have not formally closed it.
    Closed complete
    Fallout record that is complete and closed.
    Canceled
    Fallout record that the fulfillment manager canceled. No further fulfillment processing can take place.
    Priority
    Relative priority or importance of the fallout record.
    1-Critical
    Fallout record that has urgent time criticality that requires immediate attention.
    2-High
    Fallout record that has a high time criticality, though not as urgent as a Critical priority fallout.
    3-Moderate
    Fallout record that has a medium time criticality and urgency.
    4-Low
    Fallout record that has a low time criticality and urgency.
    5-Planning
    Fallout record that was created for planning purposes.
    Assignment group

    Name of the assigned group that is responsible for acting on the fallout record.
    Assigned to

    Name of the assigned person who is responsible for acting on the fallout record.
    Short description

    Short description of the fallout task.
    Work notes (Private)

    Free-form private work note text for internal purposes only. The customer can't see this detail.
    Attachments

    File attachments for the fallout record. Select Select file to add the file as an attachment.