Automate a manual task with Decision Builder

  • 릴리스 버전: Australia
  • 업데이트 날짜 2026년 03월 12일
  • 소요 시간: 3분

    • Decouple business decisions from application logic by adding a decision table to your application in ServiceNow Studio.

    시작하기 전에

    Role required: admin or delegated_developer

    프로시저

    1. Navigate to All > App Engine > ServiceNow Studio.
    2. Select Create > File.
    3. Select Automation > Decision table.
    4. Select Continue.
    5. In the Name field, enter Choose graphic designer.
    6. Select Build decision table.
    7. Next to Inputs, select (+) Add.
    8. On the form, fill in the fields.
      Field Entry
      Label Request
      Type Reference
      Table Marketing Design Request
      Mandatory Toggle off

      Create a new input.

    9. Select Add condition column.
    10. Select (+) Add condition column.
    11. Enter Is external for the Condition column label.
    12. On the form, fill in the fields.
      Field Entry
      Data to evaluate Field
      Field External field on the Marketing Design Request table

      Fill in the form for a new condition column.

    13. Select Done.
    14. Select (+) Add result column.
    15. On the form, fill in the fields.
      Field Entry
      Result column label Graphic designer
      Result type Reference
      Result table User [sys_user]
    16. Select Done.
    17. Select in the line of the empty Is external condition.

      Select in the empty line of the condition column.

    18. Select true.
    19. Select OK.
    20. Set the true result to Bud Richman.
    21. Set the Default result to Howard Johnson.

      Set true and default results for the condition column.

    22. Select Save.
    23. Select Publish.
    24. Confirm and select Publish.
    25. In the Navigator panel, return to the Marketing Design Request table.
    26. Select Flows.
    27. Select the Marketing design request created flow.
      On the Flows tab, select the marketing design request created flow.
    28. Select the (+) directly below the Trigger.
    29. Select Flow Logic.
    30. Select Make a decision.

      Create flow logic with the Make a decision action.

    31. Set Decision Table to Choose graphic designer.
    32. Toggle Use Branches off.
    33. Select the Request data pill picker icon .
    34. Select Trigger – Record Created.
    35. Select Record.
      Select the data pill picker and select trigger-record created.
    36. Select Done.
    37. Select the ellipsis on the Update action immediately following the Make a decision action.
    38. Select View.
      Select View on the Update action.
    39. Select the Fields data pill picker.
      Select the Fields data pill picker.
    40. Select 1 – Make a Decision > Decision Table Multiple Result Record > Result elements > Graphic designer.
      Select each option in the Make a decision action, ending with the Graphic designer selection.
    41. Select Done.
    42. Select Save.
    43. Select Activate.
    44. Confirm your selection by selecting Activate again.