Exploring Sourcing and Procurement Operations

Use ServiceNow® Sourcing and Procurement Operations to provide your employees, shoppers, or requesters with a simple automated tool that they can use to shop for goods and services that they need at work.

Sourcing and Procurement Operations applications

Sourcing and Procurement Operations (SPO) comprises the following applications:

Shopping Hub

With this application, provide a streamlined, e-commerce like experience for your employees to self-service requests, and source or purchase products and services through the procurement organization. This is an add-on experience to Employee Center.

Shopping Hub enables you to do the following:

• Manage a catalog of goods and services that your employees can use to order items that they need for their jobs.
• Simplify and streamline the way employees request help in sourcing or procuring goods and services.
• Suggest and guide employees to the correct suppliers.
• Provide transparency into the procurement process with regular updates.

For more information on these, see Using ShoppingHub.

Source-to-Pay Common Architecture

With this application, provide an architecture to store purchase orders, requisitions, sourcing requests, and other objects that are commonly used across the source-to-pay business processes.

For more information on these, see Components installed with Sourcing and Procurement Operations.

Sourcing and Purchasing Automation

With this application, provide workflows and automation for sourcing requests, negotiations, and purchase requisitions.

For more information on these, see Sourcing and Purchasing Automation.

Procurement Case Management

With this application, enable all your employees to request services from the procurement team, and allow the procurement team to manage those requests.

For more information on these, see Procurement Case Management.

Playbooks for Sourcing and Procurement Operations

With this application, provide a set of pre-built playbooks, workflows, and experiences for your employees, sourcing, and procurement to automate work that is typically managed through emails and spreadsheets.

For more information on these, see Purchase revision flows.

Source-to-Pay Workspace

With this application, provide a single environment for your Procurement Specialists to work on purchase requisitions, sourcing requests, negotiations, procurement requests, and more.

For more information on these, see Source-to-Pay Workspace.

Advanced Work Assignment for Source-to-Pay Operations

With this application, provide configurations to support automatic routing, queuing, and assignment of procurement cases, emails, and live agent chat conversations.

For more information on these, see Advanced Work Assignment for Source-to-Pay Operations.

Performance Analytics for Sourcing and Procurement Operations

With this application, provide a set of pre-configured metrics and dashboards to assess spend, operational efficiency, and team performance across the Sourcing and Procurement Operations product.

Visually analyze how you are placed with your work and achievements over a given period of time, with the Procurement Buyer Dashboard. For more information on these, see Procurement Buyer Dashboard.

Visually analyze how your organization is placed strategically and operationally, over a given period of time, with the Procurement Strategy & Ops Dashboard. For more information on these, see Procurement Strategy & Ops Dashboard.

Visually analyze how your team is performing on sourcing requests, purchase requisitions, negotiated savings, and negotiation outcomes, over a given period of time, with the Procurement Team Performance Dashboard. For more information on these, see Procurement Team Performance Dashboard.

Note:

Activation of this application on your production instance may require a separate Performance Analytics license.

Shopping Hub Mobile

With this application, enable Shopping Hub and other employee experiences for procurement within the Now Mobile application.

For more information on these, see Shopping Hub Mobile.

Virtual Agent for Sourcing and Procurement Operations

With this application, provide pre-configured topics for sourcing and procurement within a conversational interface, for employees to raise requests, find knowledge, and complete tasks.

For more information on this, see Virtual Agent for Sourcing and Procurement Operations.

Natural Language Understanding Models for Sourcing and Procurement Operations

With this application, provide Natural Language Understanding (NLU) models to enhance the virtual agent conversation interface, using natural human utterances to detect the correct conversations intended by employees.

For more information on this, see NLU support for Sourcing and Procurement Operations Virtual Agent.

Common Service Delivery

With this back-end application, store Service Task and Service Request tables, as well as other infrastructure that forms the basis of the Finance and Supply Chain Workflows products.

Finance Common Architecture

With this application, maintain primary data such as Enterprise Resource Planning (ERP) sources, legal entities, accounting periods, and so on.

For more information on these, see Components installed with Finance Common Architecture.

Request apps on the Store

Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Learn more about Sourcing and Procurement Operations	Additional ServiceNow resources
Access additional ServiceNow resources available to you, including release notes, Known Error Portal, ServiceNow University, Now Create, ServiceNow Community, and YouTube.	Sourcing and Procurement Operations release notes
	Known Error Portal
	ServiceNow University: SPO Implementation Essentials SPO Implementation Bootcamp
	Now Create
	YouTube: Multiply the value of your ServiceNow platform with Source-to-Pay workflows
	ServiceNow Community

• My purchases on ShoppingHub
  As a shopper, you can view all the purchases made from your shopping account by selecting My purchases from your ShoppingHub profile.
• Shopping Hub Mobile
  The ServiceNow Shopping Hub Mobile app enables you to engage with procurement organizations from a mobile device. Shopping Hub Mobile is available on the Now Mobile app and is supported on iOS and Android devices.
• Performance Analytics for Sourcing and Procurement Operations
  With this application, you can use a set of pre-configured metrics and dashboards to assess spend, operational efficiency, and team performance across the Sourcing and Procurement Operations product.
• Sourcing and Purchasing Automation
  Sourcing and Purchasing Automation for ShoppingHub includes workflows that help support the user interface purchasing experience for the shopper. These workflows consist of sourcing requests, negotiations, purchase requisitions, contracts, purchase orders, receipts, and invoices.
• Procurement Case Management
  With the Procurement Case Management application, you can enable your employees to submit procurement cases and access your organization's knowledge base. You can also enable your procurement teams to automate their fulfillment processes so that they can manage and monitor the progress of their tasks.
• AI Search for Sourcing and Procurement Operations
  The AI Search application provides a modern consumer-grade search engine for the Service Portal, Employee Center (EC), Mobile, and Virtual Agent.